Service Desk, IT Team Lead

Found in: Jooble CA O C2 - 2 weeks ago


Duncan BC, Canada Röchling SE & Co. KG Full time

Hire, coach, and develop a team to achieve strategic business goals
Conception, design, operate, facilitate and improve IT Service Management structure and processes (Service catalogs, Service Request, Incident-, Change-, Problem- and Asset-Management) following the principles of the ITIL framework
Coordination and cooperation with the internal and external service desk agents or service delivery partners
Ensuring computer systems validation requirements as well as the data protection regulations
Ensure proper use of the KPI system to measure the effectiveness and efficiency of IT service and ensure continuous quality assurance and improvement of customer satisfaction
Ensure the establishment of standards, policies, guidelines for service processes, and end-user lifecycle support
Support service desk in day-to-day operations (1L- / 2L-support)
Work with others to identify problems and create computing and network architecture solutions.
Manage regional network and server infrastructure
Responsible for DLP and backup
Elaborate, and keep updated the Business continuity and Disaster recovery plans
#J-18808-Ljbffr


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