Front Desk Clerk

2 weeks ago

Duncan, Canada M'akola Housing Society Full time

**EMPLOYMENT OPPORTUNITY**

**Front Desk Clerk - Casual**

M’akola Housing Society

Duncan, BC - Ts-i-ts-uwatul Lelum

M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

**Position Summary**

The Front Desk Clerk thrives in a customer service environment, excels with politely answering telephone inquiries and requests, documenting and recording incidents in logs, performing general cleaning duties, and supporting our residents, guests, and colleagues. Shifts are 8:00 am - 4:00 pm, 4:00 pm - 12:00 am, and 12:00 am - 8:00 am.

The Dining Room Server excels in following Food Safe guidelines and putting the health and safety of your residents first by sanitizing the dining area regularly. You love providing our residents with the best service and take special care to be aware of residents’ special dietary requirements and allergies. Shifts are 10:30 am - 6:30 pm.

Keeping the common areas safe, clean, and sanitary is second nature to you as the Housekeeper. You have experience with cleaning residents’ suites and enjoy following a checklist. You’re amazing at being thorough and deep cleaning for the health and safety of our residents and you do this while providing a warm, welcoming, and friendly environment. Shifts 8:00 am - 4:00 pm.

**Required Knowledge and Skills**
- Experience in and with Indigenous communities would be an asset
- Strong time management, multi-tasking, and organizational skills
- Strong interpersonal skills, with the ability to display tact, respect, and diplomacy
- Ability to take direction and follow procedures
- Knowledge to respond effectively and calmly in crisis situations
- Capable of being socially sensitive to Indigenous issues and concerns
- Good conflict resolution skills and the ability to demonstrate patience and tolerance
- Knowledge of an Assisted Living environment would be an asset
- Ability to work independently, yet contribute and co-operate in a team environment

**Qualifications**
- Grade 12 or equivalent
- Courses or training in customer service, office systems and procedures
- 1-2 years of experience working in a high-volume dining room, office environment, or housekeeping preferably in a congregate/assisted living setting
- Occupational Level 1 first aid certificate
- Food Safe 1
- WHMIS
- Criminal Record Check
- Be vaccinated against Covid-19 before start date

Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code.

**Closing Date: Until Filled**

Only those selected for interviews will be contacted.

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