Front Desk Clerk

**EMPLOYMENT OPPORTUNITY**
**Front Desk Clerk - Casual / On-Call**
M’akola Housing Society
Duncan, BC - Ts-i-ts-uwatul Lelum

We honour our Indigenous roots as an Indigenous organization and strive to hire and train interested Indigenous people to work in all areas of our organization. We understand that there have been historical events that have affected the identity of Indigenous people.

We accept all self-identifying Indigenous employees including status, non-status, Metis, and Inuit pursuant to Section 42 of the BC Human Rights Code. We honour and understand Indigenous cultures and values and do our best to support our employees.

**Who We Are**

M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. Our portfolio spans the entire province and involves property management, asset management, Assisted Living and providing professional consulting services to other service providers.

At MHS, we have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

**Position Summary**

The Front Desk Clerk will report to the Assisted Living Manager and manage the reception area while providing a warm and friendly environment for all the residents, guests, and employees. This position has the possibility for cross-training in other roles in different departments, such as a Dining Room Server, Kitchen Assistant, and Housekeeping.

The Front Desk Clerk is compensated at $21.90 per hour. Shifts available are 7 days per week from 8am-4pm, 4pm-12am, and 12am-8am ($1.00 per hour premium for 12 am - 8 am shift). The shifts you will be called for depend on the needs of the Facility and your availability.

**Responsibilities**
- Welcome all incoming guests and residents and address inquiries
- Answer the telephone, transfer calls, book visits and vendor appointments, and take messages for all departments
- Respond to staff calling in sick and scheduling replacement personnel
- Ensure accurate and timely completion of all documentation assigned or required in the course of duties including documenting in the communication log and incident reports
- Ensure the safety of the building and residents by completing all safety checks, documenting in writing all incidents, responding to resident medical pendant alerts, administer First Aid to residents and staff when needed, and lead all building emergencies including evacuating the building.
- Operate cash machine
- Support the delivery of recreation evening activities as required, which can include set up for evening activities
- Complete cleaning duties including but not limited to washing windows, vacuum furniture & floors, dusting, and bathrooms
- Additional tasks that may be assigned

**Required Knowledge and Skills**
- Experience in and with Indigenous communities would be an asset
- Strong time management, multi-tasking, and organizational skills
- Strong interpersonal skills, with the ability to display tact, respect, and diplomacy
- Ability to take direction and follow procedures
- Knowledge to respond effectively and calmly in crisis situations
- Capable of being socially sensitive to Indigenous issues and concerns
- Good conflict resolution skills and the ability to demonstrate patience and tolerance
- Knowledge of an Assisted Living environment would be an asset
- Ability to work independently, yet contribute and co-operate in a team environment
- Ability to meet physical requirements including lifting/bending/repetitive tasks

**Qualifications**
- Grade 12 or equivalent
- Courses or training in customer service, office systems, and procedures
- 1-2 years of experience working in a high-volume office environment, preferably in a congregate/assisted living setting
- Clear Criminal Record Check
- Certifications paid for by M’akola:

- Occupational Level 1 first aid certificate
- Food Safe 1
- WHMIS
- Be fully vaccinated against COVID-19 or willing to get vaccinated before start date

Preference will be given to applicants of Indigenous ancestry **(please self-identify)** as per Section 41 of the BC Human Rights Code.

Please submit your Resume and Cover Letter.

**Closing Date: Until Filled**

Only those selected for interviews will be contacted.