Remote Service Desk Associate
Found in: Jooble CA O C2 - 2 weeks ago
Spécialiste du service ARC – à distance
Le Centre de ressources comptables (ARC) est le service d'assistance comptable de Hub. Les clients du ARC comprennent les équipes de services, les dirigeants régionaux et les équipes financières régionales. Bien que nous fassions partie du service de comptabilité, l’équipe du ARC n’exerce aucune fonction comptable.
Êtes-vous la personne incontournable au bureau pour répondre aux questions de type « Comment peut-on? »? Répondre aux courriels des équipes d’opérations demandant de l'aide pour des questions ou des problèmes liés à la comptabilité.
Diplôme d'études secondaires requis
Expérience de plus de 2 ans dans une agence d'assurance de biens et de responsabilité civile, dans les postes suivants :
Solides compétences en service à la clientèle et intérêt à travailler avec les gens
Le poste est en télétravail.
Doit posséder un espace de travail efficace et silencieux à domicile
Doit résider à une distance raisonnable en voiture d'un bureau de Hub
The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. Do you love to help, train, and support your teammates?
Are you the go-to in the office for the "How do I?" Respond and resolve service tickets
Monitor Salesforce Tasks daily and respond to emails that created these tasks
Assure that fields are completed correctly and timely in the Salesforce ARC ticketing system
Develop training materials and/or deliver training for the accounting teams
Communicate with ARC Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service within our SLAs.
Commercial Lines Account Manager with heavy agency billing experience OR
Strong customer service skills and enjoy working with people
Work well with a remote team
Position is remote
Must live within driving distance of a Hub office
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
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