Team Lead, Part-Time

Found in: Jooble CA O C2 - 1 week ago

Burnaby BC, Canada QE Home Quilts Etc Full time

E Commerce Team Lead – Full Time | Head Office
Location: Head Office, Burnaby, BC
Part Time / Full Time: FULL TIME
By prioritizing sustainable practices, exercising social responsibility, and ensuring ethical conduct, we’re creating products that aren’t just better for people – they’re better for the planet, too. We expect all employees to support and aid QE Home in continuing our transition towards environmental and social responsibility in every area of the business. Focusing on minimizing waste and participating in environmental initiatives aimed at achieving our sustainability goals will aid QE Home in being the best corporate citizen it can be.
The QE Home E Commerce Team Lead reports directly to the E Commerce Sales Manager. The QE Home Team Lead works under the supervision, guidance, and direction of the E Commerce Sales Manager. As a QE Home Team Lead, this individual is required to communicate with and report all feedback and observations pertaining to business matters as well as work with the E Commerce Sales Manager to facilitate the best practices for both QE Home customers and team.
The QE Home E Commerce Team Lead is responsible for optimizing the QE Home experience in every aspect when engaging QE Home customers and members of our QE Home Team. As an advocate of the QE Home brand, you are passionate about our people and our products.
A Team Lead is influential in the overall performance, training and moral of the team.
As an expert in customer satisfaction, a Team Lead is responsible for managing and creating the perfect shopping journey pre and post purchase by defining the use of QE Home values, standards, and strategies. This role will be responsible for executing and monitoring back-end processes, such as online customer orders, tracking data, fulfillment requests as well as logistics and payment processing. Support and develop the e commerce customer sales & service function through all available channels, including phone, email, website, live chat, social media, SMS text, etc.
Oversees day-to-day operations of the web customer sales & support team.
Onboarding and ongoing training & development of the customer sales & support team as it relates to product knowledge and quality of customer engagement.
Ongoing quality control and maintenance of customer sales, service, and satisfaction.
Follow up on all platforms, customer service and job related enquires in coordination with the brand principle.
Support and growth of e commerce-based orders in stores, including same day pick-up, in-store pickup, ship-to-store, kiosk, and other methodologies as they develop.
In collaboration with Web Operations & Fulfillment, support the programs to ensure that procedures are followed to maintain the integrity of the service provided, the sales data collected and the inventory across all channels.
Work with the E Commerce Sales Manager to identify, build and execute program improvements and enhancements.
Develop new existing e commerce institutional and trade customers.
Support stores in the development of new and managing existing institutional and trade customers.
Monitor payment performance and approval rate and resolve any frictions in the order flow.
Provide analysis of existing markets to determine best practices and necessary localizations.
Support and lead small and mid-size projects within the responsibility area by playing an active role in project and/or providing requirements, documentation, and UAT Experience.
Outstanding written & verbal skills in English (multi-lingual abilities considered an asset).
Will bring a mix of creativity, agility, and analytic talent to identify digital/retail trends, synthesize information from multiple touch points and create business solutions in a fast-paced, multi-dimensional environment that delivers a best-in-class luxury digital commerce experience.
Hybrid Work Policy
Flexible Scheduling
Please use "Join the Team: E Commerce Team Lead" in your subject line to let us know which position you're applying for.

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