Service Coordinator

2 weeks ago


Montréal QC, Canada AY Talent Full time

Our client, a general contractor focused on retail and commercial renovations is looking for a Service Coordinator/Facilities Coordinator to join their growing team. The ideal candidate comes from customer service within the construction/ home improvement/ plumbing/electrical/retail world and has excellent customer service skills. As a Service Coordinator, you will manage maintenance and repair service requests from retail and commercial clients across Canada in both French and English. This role involves coordinating day-to-day activities to ensure efficient and cost-effective service delivery while minimizing operational disruptions for clients. The focus is on maintaining high standards of service quality and customer satisfaction.
Service Request Management
Process and document incoming service requests clearly and promptly.
Analyze and troubleshoot requests to ensure the most suitable subcontractor is dispatched.
Provide basic quotations for service calls exceeding the client’s Not-To-Exceed (NTE) limit.
Track and follow up on subcontractor work in progress until job completion.
Administrative Duties
Participate in a rotation to handle emergency calls during off-hours, including nights, weekends, and holidays.
Remain reachable as needed during off hours to support ongoing projects.
Contribute to roll-outs and minor special projects.
Responsible for finding new resources to help us maintain a competitive edge in the industry (nationally).
At least two years of technical experience in Construction, Facilities, or Maintenance
Fluent in French and English both verbal and written
Proficient knowledge of Excel and Outlook; ease of learning new software’s
This role offers an opportunity to be part of a dynamic team focused on delivering excellent service and innovative solutions for clients nationwide
Notre client, un entrepreneur général spécialisé dans la rénovation de magasins et de locaux commerciaux, recherche un coordinateur de service/coordinateur d'installations pour rejoindre son équipe en pleine croissance. Le candidat idéal est issu du service client dans le domaine de la construction, de la rénovation, de la plomberie, de l'électricité et de la vente au détail et possède d'excellentes compétences en matière de service client.
En tant que coordonnateur des services, vous gérerez les demandes de services d'entretien et de réparation des clients commerciaux et de détail à travers le Canada, en français et en anglais. Ce rôle consiste à coordonner les activités quotidiennes afin d'assurer une prestation de services efficace et rentable tout en minimisant les perturbations opérationnelles pour les clients. L'accent est mis sur le maintien de normes élevées en matière de qualité de service et de satisfaction de la clientèle.
Gestion des demandes de service
Traiter et documenter les demandes de service entrantes de manière claire et rapide.
Fournir des devis de base pour les appels de service dépassant la limite à ne pas dépasser (NTE) du client.
Tâches administratives
Participer à une rotation pour traiter les appels d'urgence en dehors des heures de travail, y compris la nuit, les week-ends et les jours fériés.
Rester joignable si nécessaire en dehors des heures de travail pour soutenir les projets en cours.
Contribuer aux déploiements et aux projets spéciaux mineurs.
Au moins deux ans d'expérience technique dans le domaine de la construction, des installations ou de l'entretien.
Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit
Connaissance approfondie d'Excel et d'Outlook ; facilité à apprendre denouveaux logiciels
Ce poste offre la possibilité de faire partie d'une équipe dynamique qui s'attache à fournir un excellent service et des solutions innovantes à ses clients dans tout le pays.


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