Regional Service Manager

3 weeks ago

Canada Arjo Italia S.p.A. Full time

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Regional Service Manager - Western Canada

Location: Burnaby BC (CAN), British Columbia, CA - Canada

Empowering careers at ARJO

What moves you? Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day

Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position: Regional Service Manager

Location: Western Canada
Job type: Full Time Permanent

The impact you will have

As a Regional Service Manager , you will be actively engaged in managing field service activities at healthcare facilities throughout the territory including the promotion and completion of on-site preventive maintenance and repair services, maintaining a high level of customer satisfaction, controlling inventory, managing data and documentation while achieving all measureable performance targets. You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers .

As the Regional Service Manager you will be responsible for:

  • Assisting in the preparation of annual performance targets including budgeted sales (including new agreement sales), budgeted expenses (including new hires), determination of key performance indicators including targets and other regional milestones.
  • Assisting the National Director of Capital Service in formulating and communicating strategies, tactics and action plans to achieve national corporate performance goals.
  • Formulating and communicating strategies, tactics and action plans to the National Director in order to achieve regional corporate account performance goals and contract maintenance.
  • Working in conjunction with contracts and tenders team to successfully complete regional tender submissions.
  • Effectively manage your team to achieve/exceed annual performance targets and comply with training requirements.
  • Actively support the promotion and sale of Preventive Maintenance Agreements throughout your region and manage the completion of all Preventive Maintenance obligations.

The skills you will need

  • An in-depth working knowledge of supervising and leading people in a fast paced environment
  • Three (3) years of management experience in a related field
  • A minimum of three (3) years of technical repair experience (preferably in a medical device organization).
  • Experience working in a field service setting is an asset.
  • Set of diverse experiences affording the individual a broad business perspective as well as the ability to anticipate critical issues for the department. This would include a strong knowledge of inventory control best practices and fleet management.
  • Post-secondary degree or an equivalent education and experience
  • Ability to travel as required to customer sites when needed and reside within the territory

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

  • Registered Pension Plan (RPP) with 4.5% company contribution plus a 20% match of voluntary employee contributions
  • Education Assistance Program
  • December 24 and your birthday as extra paid days off
  • Participation in social events
  • Base pay and variable compensation are the primary elements of the Arjo Base Compensation program. These vary depending upon the nature of the job.
  • Talent Development – We support the development and growth of our employees through talent review and development and create career pathways for top performers.
  • Work-life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

  • Respects their dignity and independence;
  • Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
  • Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
  • Providing an environment where we empower and work as one team

Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion ( CCDI ), which provides us with a number of benefits that will support us on our diversity and inclusion journey.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

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