Online Services Coordinator

4 weeks ago


Edmonton AB, Canada The Salvation Army in Canada Full time €72,829

About The Salvation Army
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

The Salvation Army Canada and Bermuda has four core values:
Service: We reach out to support others without discrimination.
We responsibly manage the resources entrusted to us.

The Donor Services Coordinator provides a donor-centered experience for all supporters of The Salvation Army and supports the successful fundraising strategies with the development team by receipting gifts and sending thank you letters; financial reconciliation, generating reports, managing expenses, and supporting the areas of annual, major, and planned giving.

Donor-Centered Service
Conducts research on prospects, including individuals, corporations and foundations identified by development officers.
In addition, conducts ongoing research in business, philanthropy, and related fields to identify potential donors and sources of donor information.
Prepares a variety of reports including contact and giving history and prospect clearance status using database and donor software programs.
Remains current with events and trends in local, national, and international philanthropy.

Administrative support to the Director of Development
Perform data entry in Raiser’s Edge NXT, including change of address, mail contact frequency, record creation and updates
Responsible for queries and reports on Raiser’s Edge NXT, specific to event and ministry unit fundraising
Post-secondary diploma of 2 to 3 years in a related field or relevant experience equivalent
Three years of experience in donor relations or customer service, using Raiser’s Edge NXT or a similar Customer Relationship Management system

Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
Exceptional data entry skills with a thorough understanding of fundraising software
Prompt response that is friendly, diplomatic and donor centric, while ensuring compliance with all policies and regulations
Advanced knowledge of MS Office including MS Excel and MS Word
Flexible, self-motivated, meets deadlines
Ability and willingness to adhere to, support, promote, and further the values of The Salvation Army, its Mission Statement, its values and vision, and Fundraising Code of Ethics



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