Service Coordinator

7 months ago

Edmonton, Canada Prairie Mobile Communications Full time

_**Are you seeking an exciting opportunity to take your skills to the next level?**_

Things have changed quite a bit over the past 55- years. What started as a small, family-owned company from rural Manitoba, which has now grown into a trusted nationwide organization dedicated to connecting Canadians. With that said, some things haven’t changed. The values we’ve upheld over the years, continue with Prairie Mobile today - to provide exceptional standards of customer service, and our commitment to keep pace with the demands of the ever-changing digital world. It is with these guiding principles that we continue to grow our Prairie Mobile Group of companies. Prairie Mobile continues to offer the most comprehensive and innovative solutions in the wireless communications market. In the spirit of evolving to provide these solutions for our customers, we welcome WTS, Caltronics, WCI Whyte Communications and KELCOM into the Prairie Mobile Group of companies. With these three new brands and 26 locations across Canada under our belt, we are eager to expand our capabilities that are driven by our customers' needs. Going forward, we will continue to provide exceptional products and services backed by a strong service offering that has been the cornerstone of Prairie Mobile Communications.

**The Role**:
Prairie Mobile Communications is looking to build a team of exceptional talent who share our core values and will place an emphasis on enhance customer experience. We are looking for a motivated and enthusiastic **Service Coordinator **at our location in **Edmonton, AB.** This is a full-time, permanent opportunity.

This exciting role will be responsible for providing excellent customer service support at the branch level. Demonstrate good knowledge of our wide range of products, services and communication solutions to our customers. Expressed through your passion for delivering excellent customer service, you will act as the first point of contact and interact with all levels of staff, customers, and the public. The Service Coordinator will provide day to day support to office operations by, coordinating and providing excellent customer service to all category of customers either in person, online, or via telephone.

**Key Duties**:

- Serve as the first point of contact to customers and respond to inquiries regarding radio products, installations, and repairs.
- Develop solid relationships with existing and new customers.
- Serve as a branch level support function for Service departments.
- Assist customers by trouble shooting radio problems in collaboration with Sales and/or Service Departments.
- Maintain a professional, neat, and tidy front showroom and workstation area.

**Qualifications**:

- High School Diploma or equivalent.
- Experience in customer service/office administrative experience or a similar front desk role.
- Experience in a technical service industry an asset.
- Sales experience an asset.
- Strong oral and written communication skills.
- Superior time management, multitasking and organization skills.
- Ability to work independently as well as part of a team.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Internet.
- Working knowledge of ERP and/or customer relationship management (CRM) software an asset.
- Valid driver’s license is required with access to reliable transportation.

**Benefits and Perks**:

- Comprehensive benefits including extended health, dental, vision and more.
- RRSP matching and Educational Assistance Program.
- Continued coaching and support to succeed in your role.
- Respectful and exciting workplace environment driven by our company culture values.

**Find your fit and help us connect people to what’s important to them.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T6E 6A7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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