See more Collapse

Online Customer Service Specialist

4 weeks ago

Edmonton, Canada City of Edmonton Full time

**Online Customer Service Specialist** permanent

**Job Number***:
**47488**

We are looking to hire energetic, enthusiastic, and customer service driven individuals to work as the Online Customer Service Representative, supporting online customer service for the Community and Recreation Facility branch. They will be a passionate member of the Admissions & Customer Service unit, the first point of contact with members, citizens and user groups seeking assistance for a variety of items, such as memberships, registrations, golf, and many more items.

Some responsibilities include, but are not limited to:

- Provide timely and accurate responses to inquiries from citizens, colleagues and other departments in a professional and courteous manner
- Consistently performs transactions, registrations and bookings accurately, timely and in accordance with established policies, procedures, guidelines and business processes
- Supports administrative work for the CRF branch, including membership holds, cancellations, extensions
- Troubleshooting errors with RAMS and MoveLearnPlay, payment errors (Bambora), registration errors and other errors and escalations
- Create, edit and monitor responses for LiveChat and ChatBot project
- Monitoring customer queries, concerns and feedback to support the LiveChat and ChatBot tools
- Provide First Aid, CPR, and emergency evacuation support as needed
- Other duties as assigned

**Qualifications**:

- Completion of Grade 12 or High School
- A minimum of 2 years experience in customer service and cash handling is required
- Demonstrated skills in accurate, efficient and secure cash handling
- Experience with Google Applications, including GMail, Drive, Docs, Sheets is required
- Proficient skills in RAMS and MoveLearnPlay
- Proficient skills in organization, time management and prioritization
- Proficient skills in interpersonal management including collaboration, sharing and solution creating while working with others
- Proficient skills in monitoring business performance, including customer service and transaction measures
- Knowledge in computers, point of sale equipment and software
- Knowledge in recreation facility, attractions, and policies and procedures
- Exceptional and effective customer service when dealing with the public, staff, and volunteers
- Proven ability in decision making in accordance to established policies and procedures
- Proven ability in interpersonal management including collaboration, sharing and solution creating while working with others
- Proven ability in conflict resolution and resolving escalated customer and staff concerns
- Proven ability in written and verbal communication skills including effective facilitation skills
- Proven ability to understand and execute oral and written instructions and information
- Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture

**Asset**:

- Knowledge in golf practices
- Six months of online customer service experience
- Six months of proven experience in handling escalations, troubleshooting customer issues
- Possession of valid Standard First Aid and CPR Level C & AED Certification

**_Up to 1 permanent full-time position_**

**Hours of Work**: 40 hours per week, Some weekends and evenings may be required.

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

**Salary**: $22.361 - $27.765 (Hourly); $46,698.770 - $57,973.320 (Annually)

**Talent Acquisition Consultant**: AM / SK

**Classification Title***: Clerk II

**Posting Date***: Aug 18, 2023

**Closing Date***: Aug 25, 2023 11:59:00 PM (MDT)

**Number of Openings (up to)***: 1 - Permanent Full-time

**Union***: CSU 52

**Department***: Community Recreation and Culture

**Work Location(s)***: Commonwealth Community Recreation Centre, 11000 Stadium Rd Edmonton T5H 4E2

We have other current jobs related to this field that you can find below

  • Online Fulfillment Specialist

    3 weeks ago

    Edmonton, Canada Gravity Pope Full time

    Our Edmonton Ecommerce Office is looking for the right individual to fill the key role of Full or Part Time Online Fulfillment Specialist. The Online Fulfillment Specialist is accountable for facilitating online sales quickly and accurately with a high standard of attention to detail. They are responsible for efficient order processing, organization of in...

  • Online Fulfillment Specialist

    1 month ago

    Edmonton, Canada Gravity Pope Full time

    Our Edmonton Ecommerce Office is looking for the right individual to fill the key role of Full or Part Time Online Fulfillment Specialist. The Online Fulfillment Specialist is accountable for facilitating online sales quickly and accurately with a high standard of attention to detail. They are responsible for efficient order processing, organization of in...

  • Customer Service Specialist

    3 weeks ago

    Edmonton, Alberta, Canada EightSix Network Inc Full time $50,000 - $55,000

    We're OFX, a global provider of online, international payment services. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence. Reporting to the Supervisor of Customer Service, the Customer Service Specialist is a critical role to support the achievement of business objectives and...

  • Online Fulfillment Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Gravity Pope Full time

    Our Edmonton Ecommerce Office is looking for the right individual to fill the key role of Full or Part Time Online Fulfillment Specialist. The Online Fulfillment Specialist is accountable for facilitating online sales quickly and accurately with a high standard of attention to detail. They are responsible for efficient order processing, organization of in...

  • Online Fulfillment Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Gravity Pope Full time

    Our Edmonton Ecommerce Office is looking for the right individual to fill the key role of Full or Part Time Online Fulfillment Specialist. The Online Fulfillment Specialist is accountable for facilitating online sales quickly and accurately with a high standard of attention to detail. They are responsible for efficient order processing, organization of in...

  • Customer Service Specialist CSS

    7 days ago

    Edmonton, Canada KAG Canada Full time

    Our Customer Service Specialists (CSS) provide support to the day-to-day Operation in the Edmonton Terminal through the efficient and professional administration of full-cycle customer service duties that assist our customers, operations team, and professional truck drivers.  Strong and professional interpersonal and communication skills are a must! The...

  • Customer Service Specialist

    4 weeks ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **Customer Service Specialist - Edmonton, AB** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **Position title: Customer Service...

  • Customer Service Specialist

    1 month ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **Customer Service Specialist - Edmonton, AB** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **About the position** Reporting to the Customer...

  • Customer Service Specialist

    3 weeks ago

    Edmonton, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST - 1 Year Contract** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing,...

  • Customer Service Specialist

    4 weeks ago

    Edmonton, Canada OFX Full time

    **Company Description** Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence. At OFX, you’ll have the opportunity to reach beyond...

  • Customer Service Specialist

    1 month ago

    Edmonton, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Customer Service Agent

    3 weeks ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Specialist

    4 weeks ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **A Place Where People Matter.** Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. **About the position**: Reporting to the Customer Service Manager, the Customer Service Specialist handles all customer service activities, from order taking...

  • Customer Service Specialist

    7 days ago

    Edmonton, Canada Traction Heavy Duty Parts Full time

    **Company Description** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire...

  • Customer Service Order Specialist

    2 weeks ago

    Edmonton, Canada Schlumberger Full time

    PROJECT SERVICES SPECIALIST Job Summary The Customer Service Order Specialist provides support to both internal and external customers relating to sales, warehouse & field activities. Prepares Quotations and Sales Orders, communicates progress to the customer, interfaces with other functions such as Credit/Collections, Sales, Warehouse and Procurement to...

  • Customer Service Order Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Schlumberger Full time

    PROJECT SERVICES SPECIALISTJob SummaryThe Customer Service Order Specialist provides support to both internal and external customers relating to sales, warehouse & field activities. Prepares Quotations and Sales Orders, communicates progress to the customer, interfaces with other functions such as Credit/Collections, Sales, Warehouse and Procurement to...

  • Online Fulfillment Specialist

    4 weeks ago

    Edmonton, Canada Gravity Pope Full time

    **Key Responsibilities**: - Facilitate online order fulfillment from start to finish - Generate packing lists, waybills, and package orders to company standards - Support Online Service team as needed to ensure Clients are being prioritized - Offer the Online Service team informed product alternatives when items are not available - Follow up on all web pull...

  • Customer Service Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Catch of the week] Full time

    Job Description:Job Description We are seeking a Fish Market Customer Service Specialist to join our team We are the largest fish & seafood market in western Canada. You will be responsible for helping customers by providing product and service information.Responsibilities:Learn the Catch of the week customer service system.Provide information about the...

  • Customer Care Lead

    3 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Specialist IT Field Services/specialiste Service IT

    3 weeks ago

    Edmonton, Canada Purolator Full time

    **Posting Date**: **Posting Number: 63727** **Work Location Type: Onsite** **Job Code**: 641 **Location**: Edmonton **Reports to**: IT Divisional Manager **It’s not a package. It’s a promise®.**: As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years....