Administrator Document Coordinator

4 weeks ago

Vancouver BC, Canada Pardon Services Canada Full time
We have an immediate full-time opening for a bright individual in our downtown Vancouver offices. Responsibilities include answering telephone inquiries, interviewing clients, preparing correspondence and contributing to our custom CRM database. You will be liaising with government offices such as the Courts and the local police, RCMP, Parole Board, the US Department of Homeland Security and Canada Immigration Services.
Candidates must have excellent communication skills and be able to relay information with accuracy and confidence. Ability to work independently and take initiative is necessary.
Our ideal candidate is confident and has a strong sense of initiative and an interest in learning about the industry. This person will be an effective and seasoned communicator with strong written and verbal skills. The chosen candidate can expect ample opportunities for growth and play a key role in a growing company's successes. This position offers the perfect opportunity for a talented and motivated person who is seeking a full-time administrative role that allows for work-life balance.
Requirements
You will:
Work side by side with the sales team.
Help develop innovative business processes and relationships that will deliver revenue goals.
Handle incoming calls professionally and courteously, addressing customer inquiries, concerns and requests.
Effectively resolve customer issues, aiming for first-call resolution whenever possible.
Strive to meet or exceed performance targets.
Demonstrated commitment to maintaining confidentiality.
Provide accurate and detailed information about our products/services, pricing and promotions. Adhere to communication procedures, guidelines and scripts to ensure consistent and high-quality service.
Document customer interactions and update customer accounts with relevant information.
Specific Qualifications:
Previous experience in an administrative role.
Strong organizational skills, attention to detail, ability to handle multiple tasks and prioritize effectively.
Excellent verbal communication skills with a clear and professional phone voice. Handle incoming calls professionally and courteously, addressing customer inquiries, concerns and requests. Ability to demonstrate empathy and the ability to remain composed and patient.
Proficient in using office software such as Microsoft Office, adobe, CRM.
Effectively resolve customer issues, aiming for first-call resolution whenever possible.
Working Hours:
This is a full-time position, offering 40 hours per week with a 4 day work option. The specific work schedule can be flexible to accommodate personal commitments and preferences.
Benefits
Compensation and Benefits:
We offer competitive compensation based on qualifications and experience. As a full-time employee, you will also be eligible for certain benefits and a supportive work environment that promotes work-life balance.
Benefits: Company events, Dental care, Extended health care, Vision care, paid vacation, profit sharing, flexible schedule.
Supplemental pay types: Bonus pay

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