Manager, Insurance

4 weeks ago

Canada GK | HR Full time

Job Description : Manager, Insurance & Risk Management

Our client is looking for a seasoned insurance professional that's ready to lead their Insurance & Risk Management department. The client is a diversified financial services enterprise specializing in insurance and risk management solutions. With a seasoned team of professionals, they offer comprehensive expertise in various insurance products, including life, property, casualty, and liability insurance. The company is known for its strategic approach to managing risk, ensuring compliance with regulatory standards, and maximizing financial outcomes for clients.

Job Summary

As a direct report to the Vice President of Insurance & Risk Management Services, the incumbent plays a pivotal role in overseeing the development, implementation, and execution of all commercial property and casualty (P&C) insurance products. They collaborate with the team to devise and execute short and long-term strategies for the department.

The department's responsibilities encompass underwriting, sales, and service of commercial lines of property & casualty insurance to both new and established clients. Additionally, it spearheads the creation, implementation, and upkeep of a unified communications, marketing, and branding strategy across the organization and its various business lines to optimize sales opportunities.

Job Responsibilities

Member Service

  • Delivers strategic and tactical, direct Member touchpoints, to ensure insurance product service and positive Member experience
  • Manages customer expectations and satisfaction with insurance solutions
  • Dedication to the continual development of understanding for exposures and business processes presented by Members

Underwriting

  • Drives insurance policy management/issuance activities including, but not limited to, pre-renewal, policy issuance, endorsements, certificates and new business quotations
  • Provides management for Reciprocal insurance products such as Comprehensive General Liability, Fleet Vehicle, Property, Directors & Officers as well as Crime, Excess, Credit and any other insurance programs outside the purview of Reciprocal products
  • Provides counsel to Members on underwriting and risk management matters
  • Develops strategies and tools to validate underwriting/rating information

Risk Management

  • Arranges and/or conducts risk management seminars for Subscribers
  • Provides risk management analytic functions including but not limited to identification of trends/frequency and recommended actions to reduce loss exposure, loss frequency and severity
  • Manages customer expectations and satisfaction regarding risk management process
  • Responsible to build strong relationships with aligned Business Units and partners to facilitate the identification and proper management of risks for clients
  • Identify and research emerging risks, reporting issues and provide support in developing appropriate risk-based coverage for clients
  • Drafts client-facing risk management resources/communications
  • Other duties as assigned.

Business Development and Sales

  • Development of growth and retention plans, pertaining to all business units, particularly enabled by technology tools and traditional channels
  • Responsible for direct client relationship building activities and execution on tactics in support of sales with prospects

Skills, Knowledge, Experience Required:

  • Post-secondary diploma in business administration, risk management or a relevant discipline
  • Certified Insurance Professional (CIP) designation; Certified Risk Management (CRM) designation an asset; RIBO license is an asset
  • 10+ years Commercial Lines underwriting experience with a strong emphasis on complex CGL and Property exposures, knowledge of the electricity industry an asset
  • Direct knowledge of commercial property/casualty products such as CGL, D&O, Property, Boiler & Machinery, Crime, Fleet Automobile, Cyber
  • Broad knowledge of all classes of insurance & underwriting issues
  • Advanced consultative skills with the ability to build collaborative relationships within all levels of an organization
  • Strong written and oral communication skills including the ability to create organized and articulate summaries of risk assessments/points of view that are easily understood by stakeholders/recipients
  • Strong detail orientation with ability to research, compile, and report on data
  • Strong presentation, negotiation, facilitation skills
  • Excellent time management and organizational skills
  • Motivated, high energy team player
  • Strong computer skills (Microsoft Office Suite)

Working Conditions

Professional office environment

Travel within Ontario required

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