Production Support Specialist

1 week ago


Montreal, Quebec, Canada KYYBA Inc Full time
Job Description

We are seeking a highly skilled Production Support Specialist to join our team at KYYBA Inc.

This role is responsible for providing expert-level support for our production applications, ensuring their stability and performance. The successful candidate will have a strong background in application maintenance, incident management, and change control.

Main Responsibilities:
  • Active monitoring of production activities to identify potential issues
  • Performing remediation steps to resolve incidents and minimize downtime
  • Collaborating with external IT communities to resolve complex issues
  • Working with the development community to escalate Level 3 incidents and implement changes
  • Logging work and effort in support tracking applications and working with the team and management to reduce recurring issues
Change and Request Management:

The successful candidate will be responsible for managing changes to the production environment, ensuring that they adhere to Group and Department Policies. This includes working with the development community to prioritize releases and ensuring that requests for change are properly documented and approved.

Reporting & Special Projects:

This role involves participating in project elaboration phases to ensure that the application production team is aware of upcoming changes and has the required skills to support them. The successful candidate will also be responsible for regular reporting to the line manager, conducting and participating in meetings with related communities, and performing control result analysis and reporting.

Requirements:

To be successful in this role, the candidate should have the following qualifications and experience:

  • At least 5 years of experience in a support role
  • Experience in the Banking/Financial sector is preferred
  • Knowledge of Core Banking applications and/or data warehousing is an advantage
  • DevOps knowledge is desirable
Essential Specific Requirements:

The successful candidate should have the following technical skills:

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands-on experience with knowledge of day-to-day commands
  • Scripting experience (Shell, PowerShell, etc.)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration frameworks (SharePoint)
  • File transfer protocols
Estimated Salary: $80,000 - $110,000 per year

Please note that the estimated salary range is based on industry standards and may vary depending on location and other factors.



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