Documentation Assistant

3 weeks ago

Nisku, Canada Johnson Controls International Full time

The Documentation Assistant is responsible for processing Non-Conformance reporting, and examination of quality data to determine trends and gaps in processes and procedures across multiple company departments. This role is responsible for internal and supplier root cause investigations and performance data and will monitor QA systems and advise and present to executive team on company quality performance and KPIs and set goals. 

Responsibilities

  • Receive and process Non-Conformance reports

  • Assign and assist with Root Cause investigations initiated via Non-Conformance report.

  • Analyze and present quality data pulled from the reports.

  • Assist with the maintenance of QA monitoring programs, including audits and controls.

  • Perform internal QA audits that are compliant with corporate policies, practices, and procedures when necessary.

  • Promote and advocate quality achievement and performance improvement.

  • Utilize field data to create and present historical data and trending data to Executives and customers.

  • Performs all duties in accordance with Silent-Aire Limited Partnership safety program standards and Alberta Occupational Health and Safety Act, Regulations, and Code.

  • Other duties as required.

Qualifications

  • Knowledge of QA cause and effect methodologies.

  • Experience in HVAC industry an asset.

  • Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision.

  • Extremely detail-oriented and analytical thinker.

  • Able to interface directly with cross-functional teams.

  • Strong problem identification and resolution skills.

  • High level of proficiency with Microsoft Office, particularly Excel.

  • Strong work ethic and positive team attitude.

  • Clear and concise communication ability.

Working Conditions

  • Office environment.

  • Manual dexterity required to use desktop computer and peripherals.

  • Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards.

  • Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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