Claims & Documents Specialist

3 weeks ago


Mississauga, Ontario, Canada Carrier Enterprise Canada Full time

Career Opportunity – Carrier Enterprise Canada

Position: Claim & Documents Specialist

Reporting to: Supply Chain Manager

Location: Mississauga, Ontario

Who We Are: Carrier Enterprise Canada (CEC) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) and refrigeration products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CEC offers customers a wide range of HVAC/R product lines, competitive pricing, best-in-class customer service and valuable, time-saving services that positions CEC as an industry leader. With 36 locations in Canada and over 150+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, there is a location to service our customers HVAC/R needs.

We are currently accepting internal and external applications for the Claims and Documentations Specialist.

Duties and Responsibilities

The Claims & Documentation Specialist - assist with operational tasks related to processing vendor shortage claims, damage claims, and vendor or customs import/export documentation. This role will provide essential support to ensure timely and accurate processing of claims of these docs.

  • Process shortage claims for RC, Factory, and 3rd party vendors, collaborating with relevant teams to resolve issues.
  • Research invoice numbers, pull necessary documentation and process claims online and maintain a detailed claims log.
  • Assist with damage claims to reduce backlog, allowing the team to focus on other critical tasks.
  • Provide invoices and other information verification to Expeditors for Low Value Shipments
  • Researching and verifying tax codes for new vendor parts
  • Prepare documentation for export returns and import of special orders (e.g., D2D shipments).
  • Maintain organized records of shipment documents and freight claims.
  • Collaborate with team members to address outstanding issues and ensure accuracy in documentation and timely claims processing.
  • Provide timely progress updates

Who you are:

  • Experience with vendor claims processing and related administrative tasks is preferred.
  • Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively
  • Good understanding Microsoft Office
  • Excellent communication and interpersonal skills, with the ability to work independently in most circumstances, with minimal supervision.
  • Strong collaboration skills to work with other departments.
  • Ability to multitask and manage priorities effectively.

What's in it for you?

  • When you join Carrier Enterprise Canada, you will be part of a dynamic work environment that delivers first-class service to provide comfort to every home & business through our top of the line HVAC/R products
  • You'll join a team built on trust and integrity – where we succeed and celebrate together.
  • We value engagement, empowerment and accountability and our team members flourish because of it.
  • We care about your future with us. We encourage and provide opportunities for learning and development by using the best-in-class tools for training.
  • Every team member makes an impact in our business. We believe our team members are our greatest asset's.

*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA") to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality.



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