Claims Vendor Manager
7 days ago
At Echelon Insurance, we provide Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses. We are committed to delivering exceptional services through our trusted network of Broker partners.
Job SummaryThe Vendor Specialist is responsible for overseeing multiple claims vendors with varying levels of complexity. This role requires establishing and maintaining strong relationships with external and internal partners, driving customer service excellence, controlling costs, and mitigating risks.
This position will work closely with the Contracts Manager to create and maintain contracts with vendors and ensure quality assurance oversight within the claims function. The Vendor Specialist will also collaborate with teams in compliance, internal and external audit functions, information technology departments, and related stakeholders as required.
Key Responsibilities:
- Manage multiple claims vendors with varying levels of complexity
- Establish and maintain strong relationships with external and internal partners
- Drive customer service excellence
- Control costs and mitigate risks
- Collaborate with teams in compliance, internal and external audit functions, information technology departments, and related stakeholders
Requirements:
- Post-secondary education completed in a related field
- 2-4 years of direct experience in contract/vendor management and/or procurement related role, preferably in an insurance claims setting
- Detailed understanding of contract terms, monitoring activities, and required due diligence & compliance
- Comfortable working as part of a multidimensional team
- Capable of professionally managing confidential information and adherence to all Company policies and procedures
- Ability to communicate and articulate vendor performance issues and due diligence items to appropriate parties both internally and externally
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