Program Specialist

1 week ago

Greater Toronto Area, Canada Ascend FS Full time

Join Ascend Fundraising Solutions’ fast-paced and rapidly growing Multi-Charity Lottery Division, where success means making a difference for hundreds of charities. In its first year alone, this division raised over $10M for more than 120 charities across Canada.



As a Program Specialist, your first priority will be ensuring the seamless execution and operations of our multi-charity lottery programs. You will also play a key role in supporting partner success by acting as a direct point of contact for charitable organizations, helping them maximize their fundraising outcomes. This role offers a unique opportunity to contribute to a mission-driven, impactful business line that directly benefits communities across Canada.


Key Responsibilities


Charity Partner Onboarding and Success

  • Serve as the primary point of contact for onboarding new charity partners, ensuring a smooth setup process and a positive experience.
  • Provide resources and support to help partners achieve fundraising success while minimizing their operational burdens.
  • Maintain and update the Partner Hub/Portal with accurate and up-to-date resources to ensure partners have the tools they need.


Winner and Prize Fulfillment

  • Verify draw results and contact winners to inform them of their prizes.
  • Manage prize fulfillment logistics and liaise with charities when winners have supported their organizations.
  • Collaborate with the marketing team to gather winner photos and testimonials for promotional campaigns.


Operational and Project Support

  • Collaborate with the Senior Program Manager to ensure smooth progression of day-to-day tasks for client accounts and on-time delivery within established timelines.
  • Fulfill project management responsibilities as defined by the Senior Program Manager, ensuring project objectives and deadlines are met.
  • Attend client meetings, document key takeaways, and input action items into Asana for appropriate team members to execute.


Finance and Reporting Support

  • Assist with invoice processing and accounts payable reconciliation, collaborating with the Finance team to ensure accuracy.

Assist with data collection and analysis for project KPIs


Marketing, PR and Media Liaison

  • Act as a point of contact for media-related activities, managing outreach, monitoring media coverage, and supporting marketing efforts.
  • Collaborate with internal marketing stakeholders to ensure execution of cross-functional tasks.


Qualifications and Skills

  • Education: Bachelor’s degree in business administration, communications, or a related field preferred.
  • Experience: 1-3 years in program coordination, operations, or related roles; experience in non-profit or lottery sectors is a plus.
  • Technical Proficiency: Familiarity with tools such as GA4, Notion, Asana, Microsoft 365, and Excel is valued.


Skills:

  • Exceptional communication skills, both written and verbal, for partner management and winner communications.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks against hard deadlines.
  • Attention to detail, especially in operational and regulatory aspects where accuracy is critical.
  • Proactive problem-solving and adaptability in a fast-paced environment.



What We Offer


  • Mission-Driven Impact: Be part of a company that focuses on doing good for charities, furthering important causes, and making a difference in communities across Canada.
  • Growth-Oriented Culture: Thrive in a team that values innovation, professional development, and success.
  • Hybrid Work Environment: Employees work both in-office and remotely, depending on the day of the week, ensuring flexibility and collaboration.
  • Competitive Compensation: Includes a competitive salary and bonus structure.
  • Benefits Package: Comprehensive health coverage.
  • Retirement Savings Program: Matching RESP contributions to help secure your future.


AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.

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