Current jobs related to Program Support and Technical Specialist - Greater Toronto Area - Dignity Health Global Education

  • Technical Support Specialist

    4 days ago

    Greater Toronto Area, Canada Insight Global Full time

    We are seeking a skilled Technical Support Specialist to join our team at Insight Global.The ideal candidate will have 1-2 years of experience in technical support or desktop support and possess basic knowledge of Windows 10/11 and Office 365.A key responsibility of the role will be to reimaging laptops, decommissioning outdated laptops, and installing new...

  • Technical Support Specialist

    4 weeks ago

    Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Perseus Group, Constellation SoftwareJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. This is a hybrid role based in the Greater Toronto/Kitchener/Waterloo area.About the Role:This is an exciting opportunity for a technical professional to provide Tier 1 technical support to internal staff and customers. As a...

  • Technical Support Specialist

    4 weeks ago

    Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Job SummaryWe are seeking a Technical Support Specialist to join our team at Perseus Group, Constellation Software. This is a full-time, hybrid role based in the Greater Toronto/Kitchener/Waterloo area.About the RoleThis position involves providing Tier 1 technical support to internal staff and customers. The successful candidate will work from home but may...

  • Technical Support Specialist

    2 days ago

    Greater Toronto Area, Canada Insight Global Full time

    Insight Global is seeking two Technical Support Specialists to join a team at one of Canada's largest retail/e-commerce companies on an on-site basis.The ideal candidates will be brought on to support a user migration project, responsible for reimagining laptops, decommissioning outdated equipment, and installing new programs on updated hardware.Job...

  • Technical Support Specialist

    3 months ago

    Greater Toronto Area, Canada CHC Paint & Body Shop Supplies Full time

    **About us** CHC Paint & Body Shop Supplies is a small business in Woodbridge, ON L4L 4Y4. We are professional, agile, innovative, and our goal is to Here we believe that you will grow with the company. We will provide you with the training and tools you need to become the best version of yourself as it fits with the CHC culture and mold. We’re only...

  • Technical Support Specialist

    4 weeks ago

    Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Company Overview:">The Perseus Group, a Constellation Software company, is a leading provider of innovative solutions in the IT industry.">About the Role:">We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to internal staff and customers...

  • Technical Support Specialist

    24 hours ago

    Greater Toronto Area, Canada Insight Global Full time

    **Job Overview**We are seeking two technical support specialists to join our team at Insight Global. This is a 6-month contract position, with the opportunity to work onsite 5 times a week in Richmond Hill or Mississauga.The successful candidates will be part of a user migration project, supporting a large retail/e-commerce company in Canada. Your...

  • Technical Support Advisor

    2 months ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...

  • Technical IT Support Specialist for Big Five Bank

    4 weeks ago

    Greater Toronto Area, Canada Apex Systems Full time

    OverviewWe are seeking a highly skilled Technical IT Support Specialist to join our team at a prestigious Big Five Bank. As a key member of our operations team, you will play a crucial role in ensuring the effective 24/7 operation of hardware, software, network, and application resources within the bank's production environments.

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Common Collections Full time

    Join Common Collections as a Technical Support Specialist and take your career to the next level in our dynamic team. With opportunities for growth and development, you will be working with cutting-edge technology to provide top-notch support to our clients.We are seeking an experienced Technical Support Specialist who is passionate about delivering...

  • Technical Program Director

    2 weeks ago

    Greater Toronto Area, Canada Apex Systems Full time

    Job OverviewA leading global IT services provider, Apex Systems, seeks an exceptional Technical Program Director to lead the Tech Program Management team with expertise in API Modernization and Banking. This is a high-profile role that demands strategic leadership, effective communication, and results-driven execution.Key ResponsibilitiesManage multiple work...

  • Bpv Junior Technical Specialist

    7 months ago

    Toronto, Canada Technical Standards & Safety Authority Full time

    **About Us**: Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we...

  • Technical Support Specialist

    4 weeks ago

    Greater Calgary Metropolitan Area, Canada Hemlane Full time

    About HemlaneHemlane is a fast-growing real estate technology company that has revolutionized the way rental properties are managed. With $12M+ in funding, we're changing an industry that has remained stagnant for over 100 years.Our platform provides a flexible and transparent solution for property management, making it easier for owners to manage their...

  • Program Data Specialist

    9 hours ago

    Greater Toronto Area, Canada HOPE AND ME- Mood Disorders Association Of Ontario Full time

    **Position Title**:Program Data Specialist & Administrative Assistant** **Job Type: Temp part-time, 12-month contract (Flexible hours, remote)** **__________________________________** **About Us** Since 1985, Hope + Me - Mood Disorders Association of Ontario has supported the recovery and healing of individuals and families affected by mood disorders and...

  • Technical Support Specialist

    1 month ago

    Toronto, Ontario, Canada MLSE Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at MLSE. In this role, you will be responsible for providing top-notch technical support to our internal clients, ensuring that they have the information they need to succeed.About the RoleThis is a fantastic opportunity to work in the sports and entertainment industry, with a...

  • Technical Support Specialist

    4 weeks ago

    Greater Montreal Metropolitan Area, Canada Tech Mahindra Full time

    Job Summary: Tech Mahindra is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide top-notch technical assistance to customers, resolving common issues and ensuring a seamless customer experience.About the Role: As a Technical Support Specialist, you will be the first point of contact for customers...

  • Technical Support Specialist

    1 month ago

    Toronto, Ontario, Canada Abandi Tech Ltd Full time

    We are a rapidly growing IT company providing innovative solutions in the field of software development. Our office is located in Toronto, Canada.Our team is seeking an energetic and responsible Technical Support Specialist to join our ranks.Job DescriptionMain Responsibilities:Provide exceptional customer support via phone, email, and online chat regarding...

  • Program Support Associate

    2 days ago

    Toronto, Canada Technical Standards & Safety Authority (TSSA) Full time

    **Location** **City/Town** Toronto **Department Name** Shared Services **Description** **About Us** Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately...

  • Program Specialist

    2 weeks ago

    Greater Toronto Area, Canada Ascend FS Full time

    Join Ascend Fundraising Solutions’ fast-paced and rapidly growing Multi-Charity Lottery Division, where success means making a difference for hundreds of charities. In its first year alone, this division raised over $10M for more than 120 charities across Canada.As a Program Specialist, your first priority will be ensuring the seamless execution and...

  • Program Specialist

    4 weeks ago

    Greater Toronto Area, Canada Ascend FS Full time

    Join Ascend Fundraising Solutions’ fast-paced and rapidly growing Multi-Charity Lottery Division, where success means making a difference for hundreds of charities. In its first year alone, this division raised over $10M for more than 120 charities across Canada.As a Program Specialist, your first priority will be ensuring the seamless execution and...

Program Support and Technical Specialist

7 months ago

Greater Toronto Area, Canada Dignity Health Global Education Full time

**Overview**

Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention as much as patient health and quality of care.

**Role Summary**

Dignity Health Global Education (DHGE) is looking for a Program Support and Technical Specialist to join our team. This is a great opportunity to work with prestigious schools to deliver world-class online learning and residency experiences for the U.S. and international healthcare markets.

The Program Support and Technical Specialist plays a critical role in ensuring all users are supported throughout the entire lifecycle. Customer satisfaction is a top priority and is achieved by continuous uptime and availability of our systems, quick and thorough resolution of user issues, and an overall above-and-beyond style approach to dealing with our customers.

The Program Support and Technical Specialist has great communication skills, demonstrates a willingness to do whatever it takes to solve a problem, and ultimately represents DHGE in a positive, professional, and helpful manner-always finding ways to wow our customers.

**Key Responsibilities**
- Import and manage user information in LMS, Salesforce, and Impact Dashboard using efficient and scalable data loading techniques
- Monitor and respond to Support Inbox requests
- Deploy and monitor surveys and reports
- Troubleshoot and resolve issues within learning and admin platforms, including HTML and SQL edits as needed
- Conduct user training sessions on technical aspects as needed
- Create user documentation for self-help knowledgebase
- Conduct quality assurance checks on newly published courses
- Support other departments, including B2B, product, and marketing teams
- Manage data and technical projects as assigned
- Maintain project status and provide regular updates in project management tool
- Foster user engagement post-course launch
- Keep supervisor informed of any issues related to the smooth functioning of the program
- Monitor the awarding of certificates/badges
- Perform other duties as assigned

**Requirements**:
Education and Experience:

- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- Minimum 3 years of experience in a technical support or data analyst role
- Minimum 2 years of experience working with learning management systems
- Experience with Salesforce, Explorance Blue, and SQL databases is strongly preferred
- Knowledge of data loading and SQL is essential
- Proficient in Microsoft Office and Google Suite

Skills and Abilities:

- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively
- Exceptional customer service skills
- Strong problem-solving abilities
- Eagerness to learn new technologies and adapt to change
- Solid organizational skills and ability to work independently
- Availability to work evenings and some weekends, as required
- Dignity Health Global Education is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know._