Program Support and Technical Specialist

4 weeks ago

Greater Toronto Area, Canada Dignity Health Global Education Full time

**Overview**

Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention as much as patient health and quality of care.

**Role Summary**

Dignity Health Global Education (DHGE) is looking for a Program Support and Technical Specialist to join our team. This is a great opportunity to work with prestigious schools to deliver world-class online learning and residency experiences for the U.S. and international healthcare markets.

The Program Support and Technical Specialist plays a critical role in ensuring all users are supported throughout the entire lifecycle. Customer satisfaction is a top priority and is achieved by continuous uptime and availability of our systems, quick and thorough resolution of user issues, and an overall above-and-beyond style approach to dealing with our customers.

The Program Support and Technical Specialist has great communication skills, demonstrates a willingness to do whatever it takes to solve a problem, and ultimately represents DHGE in a positive, professional, and helpful manner-always finding ways to wow our customers.

**Key Responsibilities**
- Import and manage user information in LMS, Salesforce, and Impact Dashboard using efficient and scalable data loading techniques
- Monitor and respond to Support Inbox requests
- Deploy and monitor surveys and reports
- Troubleshoot and resolve issues within learning and admin platforms, including HTML and SQL edits as needed
- Conduct user training sessions on technical aspects as needed
- Create user documentation for self-help knowledgebase
- Conduct quality assurance checks on newly published courses
- Support other departments, including B2B, product, and marketing teams
- Manage data and technical projects as assigned
- Maintain project status and provide regular updates in project management tool
- Foster user engagement post-course launch
- Keep supervisor informed of any issues related to the smooth functioning of the program
- Monitor the awarding of certificates/badges
- Perform other duties as assigned

**Requirements**:
Education and Experience:

- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- Minimum 3 years of experience in a technical support or data analyst role
- Minimum 2 years of experience working with learning management systems
- Experience with Salesforce, Explorance Blue, and SQL databases is strongly preferred
- Knowledge of data loading and SQL is essential
- Proficient in Microsoft Office and Google Suite

Skills and Abilities:

- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively
- Exceptional customer service skills
- Strong problem-solving abilities
- Eagerness to learn new technologies and adapt to change
- Solid organizational skills and ability to work independently
- Availability to work evenings and some weekends, as required
- Dignity Health Global Education is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know._

  • Program Support and Technical Specialist

    2 weeks ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Program Support Specialist

    2 weeks ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    Role: Program Support Specialist Location: Toronto - Hybrid Role Type: Full time/Permanent (Remote/Hybrid) **Overview** Dignity Health Global Education (DHGE) is an EdTech company created to revolutionize workforce development for healthcare professionals. Backed by one of the largest not-for-profit health systems in the U.S., we develop best-in-class...

  • Technical Support Specialist

    1 day ago

    Greater Toronto Area, Canada Goldenbridge Talent Solutions Full time

    About Us"Goldenbridge Talent Solutions" is a leading provider of innovative solutions for businesses. We are dedicated to delivering exceptional results and building long-term relationships with our clients. Our team is comprised of highly skilled and motivated professionals who share a passion for excellence.">Job Description:We are seeking a Technical...

  • Technical Support Specialist

    3 weeks ago

    Greater Toronto Area, Canada Laundroworks Full time

    **Company Summary** Laundroworks is an IoT technology company that is at the forefront of digitizing self-service laundry facilities. We develop an NFC-based payment system, wrapped in real-time connectivity and supported by advanced management software. We develop and manufacture the technology in-house: Connected reader modules that control the laundry...

  • Personal Support Worker

    1 week ago

    Greater Toronto Area, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for in-home care contract work in the GTA. You will be required to assist...

  • Program Specialist

    4 weeks ago

    Greater Toronto Area, Canada Compass Group Canada Full time

    Now, if you were to come on board as our Programs Specialist, we’d ask you to do the following for us:Lead Steritech audit program; developing, planning, communication, implementation, and reporting in Deliver Steritech Program and System training through in person and web-based methodsContribute to the ongoing improvement of Compass’ Quality Assurance,...

  • Technical Support Specialist

    3 days ago

    Greater Toronto Area, Canada Perseus Group, Constellation Software Full time

    Company Overview:">The Perseus Group, a Constellation Software company, is a leading provider of innovative solutions in the IT industry.">About the Role:">We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to internal staff and customers...

  • IT Technical Support Specialist

    4 weeks ago

    Greater Montreal Metropolitan Area, Canada Stella-Jones Full time

    Company OverviewStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations map,...

  • IT Technical Support Specialist

    2 weeks ago

    Greater Montreal Metropolitan Area, Canada Stella-Jones Full time

    Company OverviewStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations map,...

  • Program Specialist

    4 weeks ago

    Greater Toronto Area, Canada Compass Group Canada Full time

    Now, if you were to come on board as our Programs Specialist, we’d ask you to do the following for us:Lead Steritech audit program; developing, planning, communication, implementation, and reporting in Deliver Steritech Program and System training through in person and web-based methodsContribute to the ongoing improvement of Compass’ Quality Assurance,...

  • Program Specialist

    4 weeks ago

    Greater Toronto Area, Canada Compass Group Canada Full time

    Now, if you were to come on board as our Programs Specialist, we’d ask you to do the following for us:Lead Steritech audit program; developing, planning, communication, implementation, and reporting in Deliver Steritech Program and System training through in person and web-based methodsContribute to the ongoing improvement of Compass’ Quality Assurance,...

  • Program Specialist

    4 weeks ago

    Greater Toronto Area, Canada Compass Group Canada Full time

    Now, if you were to come on board as our Programs Specialist, we’d ask you to do the following for us: Lead Steritech audit program; developing, planning, communication, implementation, and reporting in Deliver Steritech Program and System training through in person and web-based methods Contribute to the ongoing improvement of Compass’ Quality...

  • Program Specialist

    4 weeks ago

    Greater Toronto Area, Canada Compass Group Canada Full time

    Now, if you were to come on board as our Programs Specialist, we’d ask you to do the following for us:Lead Steritech audit program; developing, planning, communication, implementation, and reporting in Deliver Steritech Program and System training through in person and web-based methodsContribute to the ongoing improvement of Compass’ Quality Assurance,...

  • Technical Training Specialist

    3 weeks ago

    Greater Toronto Area, Canada KUBRA Full time

    Overview: KUBRA is looking for an ambitious, innovative Technical Training Specialist to join the team! As Technical Training Specialist, you will instruct and facilitate a breadth of Product, Service, and Industry leading material that covers both foundational and advanced concepts, enabelling Our People, clients, and partners in the implementation and...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Canada Benevity Full time

    **Meet Benevity**: Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting!) build better cultures and engage their employees and customers to create greater social...

  • IT Technical Support Specialist

    4 weeks ago

    Greater Montreal Metropolitan Area, Canada Stella-Jones Full time

    Company OverviewStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations map,...

  • IT Technical Support Specialist

    4 weeks ago

    Greater Montreal Metropolitan Area, Canada Stella-Jones Full time

    Company OverviewStella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations map,...

  • IT Technical Support Specialist

    4 weeks ago

    Greater Montreal Metropolitan Area, Canada Stella-Jones Full time

    Company Overview Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations...

  • Associate, Program Support

    3 weeks ago

    Toronto, Canada Technical Standards and Safety Authority Full time

    **About Us** Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we...

  • Network Operations Lead/Technical Specialist

    4 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    Senior Technical Support Specialist (Network Operations Lead)JOB SUMMARY:Reporting to the Manager of Cloud and Infrastructure Services and supervising the Internet Services team, the Senior Technical Support Specialist 1 will be working within a large corporate technology services environment consisting of thousands of workloads, high-capacity compute and...