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Bilingual Technical Call Center Agent

2 months ago

Kanata, Canada Insight Global Full time

Bilingual Technical Call Center Agent

12 MONTH CONTRACT

Salary: 21-22/hr


Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This individual will be responsible for receiving inbound calls from B2B clients. Core Responsibilities: Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.


Required Skills and Experience *

- 2+ years general call center/CSR/sales experience

- Strong communication skills in English and French, both written and verbal

- Technical aptitude with databases/software/platforms

- Proficient with Microsoft Suite

- Excellent phone presence and overall energetic individual

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid, and complete information to customer by using the appropriate methods/tools


Nice to Have Skills and Experience

- Microsoft Dynamics experience


Agent technique bilingue du centre d'appels

CONTRAT DE 12 MOIS

Salaire : 21-22/hr


Insight Global est à la recherche d'un agent de centre d'appels pour rejoindre l'équipe des centres de solutions clients d'une société informatique du Fortune 100. Les Customer Solution Centers sont constitués d'équipes qui fournissent un service à distance (hors site) ; l'accès au client, l'avant-vente, l'après-vente et la prestation de services. Les équipes techniques se concentrent sur la résolution de divers problèmes liés aux systèmes et applications d'entreprise pour les clients, le personnel d'ingénierie sur site et les fournisseurs de services agréés sur des systèmes standard, spécialisés ou complexes. Cette personne sera chargée de recevoir des appels entrants de clients B2B. Principales responsabilités : Appliquer une connaissance approfondie des compétences professionnelles, des politiques et des procédures de l'entreprise pour mener à bien une grande variété de missions/tâches. Compréhension approfondie des aspects généraux/techniques du travail. Travaille sur des missions de nature modérément complexe qui requièrent une résolution ordinaire des problèmes et un jugement indépendant. Travaille sous une supervision limitée et ne reçoit normalement pas d'instructions pour le travail de routine et des instructions générales sont données pour les nouvelles missions.


Compétences et expérience requises *

- 2+ ans d'expérience générale en centre d'appel/CSR/vente

- Solides compétences en communication en anglais et en français, tant à l'écrit qu'à l'oral.

- Aptitude technique avec les bases de données/logiciels/plateformes

- Maîtrise de la suite Microsoft

- Excellente présence au téléphone et personne énergique

- Établir des relations durables et de confiance avec les comptes clients par le biais d'une communication ouverte et interactive.

- Fournir des informations précises, valables et complètes aux clients en utilisant les méthodes/outils appropriés.


Compétences et expérience souhaitées

- Expérience de Microsoft Dynamics


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