Guest Service Agent

1 week ago


Kanata, Canada GLo Kanata Ottawa West Full time

**Responsibilities**:

- Provide exceptional customer service to all guests, ensuring a positive experience from check-in to check-out.
- Greet guests and assist with their inquiries, providing information about the hotel's amenities, services, and local attractions.
- Handle guest check-ins and check-outs efficiently and accurately, following established procedures.
- Assist with reservations and manage room assignments based on guest preferences and availability.
- Process payments and maintain accurate records of guest transactions.
- Handle cash transactions accurately
- Address guest concerns or complaints promptly and escalate issues as necessary
- Assist with food service operations
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked and any other tasks that are required for smooth operation.

Qualifications:

- Previous customer service experience in a hospitality or front desk role is preferred.
- Bilingual/multilingual skills are a plus, as we cater to a diverse clientele.
- Strong communication skills, both verbal and written.
- Proficient in using phone systems and other office equipment.
- Excellent problem-solving abilities and the ability to handle difficult situations with professionalism and empathy.
- Detail-oriented with strong organizational skills.
- Ability to work well in a fast-paced environment and multitask effectively.

Pay: $17.25-$17.75 per hour

Additional pay:

- Overtime pay

**Benefits**:

- On-site parking
- Paid time off

**Experience**:

- Hotel experience: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Organizational skills: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-01
Expected start date: 2024-11-07


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