Bilingual Customer Experience Specialist
4 months ago
Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON.
A career with us offers:
- A fun, fast paced culture
- Competitive wages and benefits
- On-going industry training programs and professional development opportunities
- A professional, collaborative and progressive work environment
- An empowering atmosphere where people are inspired to do great work
- The chance to work with some of the best in the business
Position Summary
Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.
Position Functions
- Provide best in class customer service to external clients/ support and assistance to internal departments
- Assist in corresponding with members of the sales team via phone or email
- Daily administration and coordination of customer service activities
- Liaise with the sales team to coordinate in-field support
- Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders
- Assemble marketing/sales collateral and POS materials
- Maintain a strong knowledge of Sym-Tech products
- Meet or exceed monthly call center performance objectives including call quality and performance objectives
- Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)
- Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments
- Additional duties, tasks and/or projects as required by Management
Minimum Requirements
- 3+ years of customer service experience or relevant industry experience
- Fluent French and English language skills (written and spoken)
- A passion and desire to consistently and compassionately deliver a superior customer experience
- Energetic, friendly, outgoing, proactive personality and phone business acumen
- Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
- Proven ability to adapt to changing situations
- Excellent written and oral communication skills
- Demonstrated experience with customer escalation, conflict resolution, and negotiation
- Strong willingness to problem solve and work well with minimal supervision
- Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
- Proficient in the MS Office suite
- CRM experience an asset
- May be required to work overtime as per business needs
-
Bilingual Customer Service Supervisor
3 weeks ago
North York, Ontario, Toronto, Canada Bilingual Source Full timeJob Opportunity: Bilingual Customer Service SupervisorAre you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable leadership...
-
Bilingual Customer Experience Specialist
4 months ago
Ontario, Canada, Canada Sym-Tech Dealer Services Full timeCelebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Bilingual Customer Service Specialist
2 weeks ago
Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full timeAre you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment!Bilingual Customer Service SpecialistLocation: Yonge/Lawrence (TTC Accessible)Why You’ll Love Working Here:Competitive compensation and benefitsOpportunity to work with and...
-
Bilingual Customer Service Representative
3 weeks ago
Ottawa, Ontario, Ottawa region, Canada Altis Recruitment Full timeOur client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.Location:...
-
Customer Experience Specialist
1 month ago
Mississauga, Ontario, Peel region, Canada Sharp Electronics of Canada Ltd. Full timeLocation: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...
-
Bilingual Customer Service
3 weeks ago
Ontario, Canada Compunnel Inc. Full timeCandidate Value PropositionThe successful candidate will have the opportunity for growth within client with the potential to be converted dependent on performance!Typical Day in RoleAs a Bilingual Customer Service Representative, you will be responsible for making outbound calls to Group Benefit customers to obtain their consent to direct their case to one...
-
Bilingual Customer Service
3 weeks ago
Ontario, Canada Compunnel Inc. Full timeCandidate Value PropositionThe successful candidate will have the opportunity for growth within client with the potential to be converted dependent on performance!Typical Day in RoleAs a Bilingual Customer Service Representative, you will be responsible for making outbound calls to Group Benefit customers to obtain their consent to direct their case to one...
-
Technical Documentation Specialist Bilingual
2 months ago
Markham, Ontario, York region, Canada Exact Match Recruitment Inc Full timeMy client is seeking a full time Bilingual Technical Documentation Specialist. In this position, the ideal candidate will provide dealers and company staff with technical product documentation, information and support in the areas of service and quality assurance.Responsibilities:Maintain Dealer library and internal database with the most recent and accurate...
-
Bilingual Risk Rating Specialist
3 weeks ago
Toronto, Ontario, Ontario, Canada Kelly Professional & Industrial Full timeJob Title: Bilingual Risk Rating SpecialistDuration: 7-month contract with possibility of extensionHours: Mon-Fri, 9 am-5 pm or 11 am-7 pm (must be flexible for both shifts)Pay Rate: $28.00/hour + 4% vacation payLocation: Hybrid, 2-3 days onsite per week – Toronto, ONJob Description:As a Bilingual Risk Rating Specialist, you’ll be key in assessing and...
-
Customer Experience Strategist
5 days ago
Eastern Ontario, Canada Hydro Ottawa Full timeUnlock Your Potential at Hydro OttawaWe are seeking a seasoned customer experience leader to drive innovation and excellence in our organization. As the Director, Customer Service, you will be responsible for developing and executing strategies that enhance customer satisfaction, improve operational efficiency, and drive digital transformation.About the...
-
Bilingual Associate
3 weeks ago
Ontario, Canada Tech Mahindra Full timeTech Mahindra is seeking a skilled Bilingual Associate to join their team!About the RoleAs a Bilingual Associate, you will be responsible for providing exceptional customer service to clients in both English and French. You will be communicating with customers via phone, email, and in-person to resolve issues, answer questions, and provide information about...
-
Customer Care Representative, Bilingual
3 months ago
Vaughan, Ontario, York region, Canada Terumo Medical Corporation Full timeJob Summary: The Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide the absolute best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general...
-
Bilingual Order Entry Representative
3 weeks ago
Mississauga, Ontario, Peel region, Canada Pivotal Integrated HR Solutions Full timeJoin a Leading Industry Innovator as a Customer Accounts Specialist!Are you ready to take your career to the next level? Our partnered client, a recognized leader in their industry, is expanding rapidly and seeking a Bilingual Customer Accounts Specialist to join their dynamic team. If you thrive on building meaningful client relationships, driving business...
-
Bilingual Customer Service
3 weeks ago
Ontario, Canada, Canada Compunnel Inc. Full timeCandidate Value PropositionThe successful candidate will have the opportunity for growth within client with the potential to be converted dependent on performance!Typical Day in RoleAs a Bilingual Customer Service Representative, you will be responsible for making outbound calls to Group Benefit customers to obtain their consent to direct their case to one...
-
Bilingual Customer Service Representative
2 weeks ago
Ontario, Canada Kelly Services (Canada), Ltd. Full timeKelly Services is partnering with a client looking for Customer Services Representative to work remote in a call center environment. Monday to Friday Pay rate $20/hour 37.5 hour/ week Receive calls and answer to client queries Professionalism over phone and email Excellent data entry skills to record the communication Empathetic, good listener and...
-
Bilingual Customer Service Representative
2 weeks ago
Ontario, Canada Kelly Services (Canada), Ltd. Full timeKelly Services is partnering with a client looking for Customer Services Representative to work remote in a call center environment.Monday to FridayPay rate $20/hour37.5 hour/ weekReceive calls and answer to client queriesProfessionalism over phone and emailExcellent data entry skills to record the communicationEmpathetic, good listener and multitaskerMust...
-
Bilingual Business Process Consultant
6 months ago
Ontario, Canada Coreio Inc Full time(Bilingual) ServiceNow Business Process consultant Job Summary Coreio is looking for an experienced Bilingual (French) ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients on a remote basis. **Responsibilities**: - Promote ServiceNow best practices and recommend out...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Ontario, Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.What We DoEnso Connect is a...
-
Bilingual Payroll Compliance Specialist
6 months ago
Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full timeOur client is looking for a Bilingual Payroll Compliance Specialist to add to their team.Job location: Fully remote, anywhere in CanadaWhat’s in it for you:Excellent salary offered with bonusesStrong benefit plan paid by the employerRRSP matching & employer contributions3 weeks paid vacation per yearIn this role, you will be responsible for:Providing...
-
Bilingual Customer Service Representative
3 weeks ago
Guelph, Ontario, Wellington region, Canada GoodLeaf Farms Full timePosition: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...