Technical Documentation Specialist Bilingual
3 weeks ago
My client is seeking a full time Bilingual Technical Documentation Specialist. In this position, the ideal candidate will provide dealers and company staff with technical product documentation, information and support in the areas of service and quality assurance.
Responsibilities:
- Maintain Dealer library and internal database with the most recent and accurate information from factories and local vendors.
- Develop and publish service bulletins, field campaigns, technical tips, support center articles, and technical service reports.
- Additionally, publish a quarterly service newsletter to enhance communication and support.
- Create and deliver reports on campaign completion progress monthly to internal and field management and vendors
- Report quarterly campaign completion progress to government agencies as required by each entity.
- Update the service handbook when required
- Review and edit documents/dealer messages created by other Service personnel
- Translate documents as necessary (English – French)
- Draft and execute customer letters and manage vendor delivery to customers
Qualifications:
- University degree, college diploma or certificate
- Bilingualism – English and French
- Knowledge and/or familiarity with automotive, vehicles, construction equipment, industrial equipment or Agricultural Equipment
- Technical experience with automotive, truck, utility vehicles, construction/compact or turf equipment, material handling equipment, Landscaping equipment etc…
- Extensive knowledge and experience preparing, formatting and editing written documentation
- Excellent verbal & written communication skills and listening skills
- Strong computer and technical skills
- Able to work with minimal supervision and be a positive and contributing team member
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