Customer Experience Specialist

1 month ago

Mississauga Ontario, Peel region, Canada Sharp Electronics of Canada Ltd. Full time

Location: Mississauga, Ontario

Title: Direct Customer Experience Specialist

Reports To: Assistant Manager, Customer Experience

Job Status: Full-Time Contract


About Us

Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies established outside of Japan in 1974.

Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration.

Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives.


Job Summary

The Direct Order Customer Experience Specialist is the first line of support for customer’s acquiring Sharp products or services. You will work closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.


Key Responsibilities

  • Provide support to various teams, Sales Reps, Leasing, RP Desk, Finance, Warehouse and Dealers.
  • Order Management: Order Processing, Allocation of stock, track backorders.
  • Coordinate with warehouse prep and shipping of equipment.
  • Coordinate with Service Managers on installation of Equipment.
  • Coordinate the pickup, removal or relocation of equipment.
  • Communicate with dealers on inter-territorial orders going into their servicing area.
  • Entry of Contracts in CRM for Service billing.
  • Maintain & Update CRM Contracts.
  • Auditing of Leasing requirements, price validation and funding by 3rd party institution.
  • Process Financing options and vetting customer: Credit Checks, Legal Name and Total cost of Ownership to check deal viability.
  • Address Sales requests and respond in a timely manner.
  • Assist Customer Support Desk with general contract inquiries.
  • Respond to inbound inquiries and address in a timely manner or forward the inquiry to appropriate department.
  • Other duties as required by the Manager.


Qualifications

Must have:

  • 1-3 years of experience working in a fast paced, sales driven customer service/administrative role.
  • SAP Experience.
  • Strong time management and organizational skills.
  • Ability to prioritize.
  • Ability to multi-task.
  • Strong communication skills.

Nice to have:

  • Bi-lingual (French/English) both understanding/speaking and reading/writing.
  • Experience in Logistics.
  • CRM Experience.
  • SalesForce Experience.


Work Conditions

  • Extended periods of sitting.
  • Working in an office environment.


Accessibility and Diversity Statement

Sharp Electronics of Canada Ltd. is an Equal Opportunity Employer. As such, SECL welcomes applications from all qualified candidates. It is the intention of Sharp Electronics of Canada Ltd. to grow hand-in-hand with our employees. We provide our employees with competitive compensation and encourage them to reach their full potential. All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation.

Sharp Electronics of Canada Ltd. encourages candidates from diverse groups to apply. We at Sharp are committed to fostering an environment that is inclusive, barrier free and accessible. We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual’s own participation in the process. If you are selected to participate in the recruitment and selection process and require accommodation, please notify us and we will work with you to meet your needs.

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