Bilingual Business Process Consultant

7 months ago


Ontario, Canada Coreio Inc Full time

(Bilingual) ServiceNow Business Process consultant

Job Summary
Coreio is looking for an experienced Bilingual (French) ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients on a remote basis.

**Responsibilities**:

- Promote ServiceNow best practices and recommend out of the box solutions where appropriate
- Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
- Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
- Translate technical and business requirements between business and technical teams
- Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
- Review proposed solutions with customers
- Collaborate with the Engagement Managers team on the projects estimates and delivery
- Build strong relationships with projects stakeholders. anticipate issues, think proactively, and use critical thinking skills
- Write user guides, manuals and technical knowledge articles
- Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
- Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
- Assist in analysis and reporting of defects during testing phase
- Facilitate review and training sessions with functional owners and end-user representatives
- Provide implementation and post implementation support when required
- Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity
- Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory)
- Experience in workflow analysis, process design, implementation and re-engineering principles
- Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
- Ability to understand business needs, map them to functional requirements and capture technical design solution
- Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
- Understanding of IT concepts (windows platform, integrations, webservices, reports)
- Solid problem solving and analytical skills
- Broad business and management knowledge
- Ability to work effectively with people at all levels of the organization
- Client‐focused approach with outstanding interpersonal skills
- Excellent written and verbal communication skills

Technical and Professional Expertise
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 3+ years of hands-on experience with ServiceNow platform
- 5+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
- Proficiency in Microsoft Office Suite including Visio, PowerPoint, and collaboration tools
- ServiceNow Certified System Administrator (CSA) certification is required
- ServiceNow Certified Implementation Specialist (CIS) certification is a plus



  • Ontario, Canada Bilingual Source Full time

    At Bilingual Source, we are seeking a highly skilled Bilingual National Business Development Manager to join our team. This role offers a unique blend of sales expertise and language skills, with the primary focus on managing sales activities for assigned territories.Salary Range: $90,000 - $105,000 (base) + Commission/Bonus, offering a competitive...


  • Ontario, Canada, Canada Bilingual Source Full time

    Remote 10% + Travel 90% (Canada - Occasional Visits to Office in Hamilton Area)SALARY: $90k-$105k Base + Commission/Bonus JOB HOURS: Monday - Friday 8.00 am - 5.00 pm. 90% traveling expectedVACATION & BENEFITS: 2 weeks of vacation + 1 week (5 days) of personal/sick time. Bonus at the end of the year based on company performanceTOP 3: 1) French Bilingual and...


  • Ottawa, Ontario, Ottawa region, Canada Altis Recruitment Full time

    Our federal government client is seeking the services of a Bilingual Business Consultant at the Senior level to work on contract supporting their team reviewing the overall strategic plan for their current financial policies and programs. This role will provide the team a resource to enhance their delivery and implementation of a more aligned and effective...


  • Markham, Ontario, I3P, CA Bilingual Source Full time

    Bilingual Marketing Coordinator (French/English)SummaryThe Marketing Coordinator is a key member of the marketing department, contributing to initiatives across all product lines within the organization.Essential Duties and ResponsibilitiesIncludes the following; other duties may be assigned:Support the execution of social media, digital, and public...


  • Toronto, Ontario, Ontario, Canada Tata Consultancy Services Full time

    Inclusion without ExceptionTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...


  • Ontario, Canada VySystems Full time

    About VySystemsVySystems is a forward-thinking company dedicated to delivering innovative solutions in the financial sector.As a leading provider of CAD Retail product knowledge, we are seeking an experienced professional to join our team as a Senior Business Consultant.We offer a competitive salary of $120,000 - $150,000 per annum, commensurate with...


  • Ottawa, Ontario, Ottawa region, Canada HOIST Full time

    Who we areWe're an IFS integrator, offering comprehensive ERP implementation projects to unparalleled support services. As business strategic partners, we collaborate with clients across focused industries, transcending boundaries to deliver transformative service. With a global team of 200+ members, our strength is in our shared expertise. Our community...


  • Ottawa, Ontario, Ottawa region, Canada HOIST Full time

    Who we areWe're an IFS integrator, offering comprehensive ERP implementation projects to unparalleled support services. As business strategic partners, we collaborate with clients across focused industries, transcending boundaries to deliver transformative service. With a global team of 200+ members, our strength is in our shared expertise. Our community...


  • Ottawa, Ontario, Ottawa region, Canada HOIST Full time

    Who we areWe're an IFS integrator, offering comprehensive ERP implementation projects to unparalleled support services. As business strategic partners, we collaborate with clients across focused industries, transcending boundaries to deliver transformative service. With a global team of 200+ members, our strength is in our shared expertise. Our community...


  • Ontario, Canada, Canada Adecco Full time

    Bilingual Business Development Representative job opening (French/English)Adecco Professional is currently recruiting for a permanent, full-time junior Bilingual Business Development Representative to join a well-established, growing international company who is looking to expand their team. A fantastic opportunity for a recent graduate looking to get a...


  • Richmond Hill, Ontario, York region, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Business Consultant

    4 weeks ago


    Toronto, Ontario, Ontario, Canada Insight Global Full time

    Duration: 6 months + extensionsLocation: 1x/week onsite Job Summary: We are seeking a highly skilled Information Security Business Consultant to join a major bank in Toronto. The ideal candidate will possess strong communication and presentation skills, have experience in documentation, investigation, and strategy, and be adept at managing the project...


  • Ajax, Ontario, Durham region, Canada Audi Canada Full time

    Some call it work. We call it passion.We could offer you an ordinary career.Trouble is, we only deal in the extraordinary.Find yourself in the driver’s seat. Find yourself at Audi. Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.Just as Vorsprung durch Technik brings out the best in...


  • Toronto, Ontario, Ontario, Canada Apex Systems Full time

    Business Process AnalystThe ideal candidate will be responsible for reviewing business processes challenges, identifying opportunities for improvement, implement effective solutions that enhance processes through the application of technology and if requested own and manage the Business Solution moving forward . This role requires proficiency in tools such...


  • Ontario, Canada Circular Materials Full time

    **Bilingual** Manager, Procurement & Vendor Management - Remote** **OVERVIEW** **Based in the Atlantic Provinces** and reporting to the Senior Director, Procurement & Vendor Management, the **Bilingual** Manager, Procurement & Vendor Management - Remote **will work closely with internal and external stakeholders to manage the corporate and program specific...


  • Ontario, Canada, Canada Robert Half Full time

    Our client is looking for a Business Process Analyst for a 6 months contract to start, fully remote. Looking for someone who is excellent with Business Process Modeling Notation (BPMN) as that will be the primary focus. There will also be a BPMN test given to the candidates as part of the process. They will be given a non-BPMN process map) and asked to...


  • Ontario, Canada Connex Telecommunications Inc. Full time €20

    Bilingual Tier 2 HelpdeskConnex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our...


  • Toronto, Ontario, Ontario, Canada Raymond George Consultancy Full time

    If you’re looking to work with an exceptional IT recruitment agency where each member of the team feels supported, valued and empowered, then this remote opportunity may be just for you. Our client is growing quickly and is looking for a talented Business Development Consultant to join their team in Toronto. Company OverviewFor over 50 years, this firm has...


  • Ontario, Canada Connex Telecommunications Inc. Full time €20

    Bilingual Tier 2 Helpdesk Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our...


  • Ontario, Canada Connex Telecommunications Inc. Full time

    Bilingual Tier 2 Helpdesk Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our...