Customer Experience Coordinator

1 week ago

Greater Toronto Area, Canada Enhesa Full time

Who are we:


Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future – positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first), but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.


Our mission is to:

  • Identify EHS requirements for the industry.
  • Provide EHS compliance tools to companies; and
  • Advise companies in developing and implementing corporate EHS strategies.


Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com.


Who are you?


Enhesa empowers global businesses to create a safer, more sustainable future by providing regulatory and sustainability intelligence that helps them to protect employees, consumers, clients, and the environment. We are seeking a highly organized and customer-focused Coordinator to join our team on a 10-12 month contract. In this role, you will play a critical part in the successful upgrade and migration of over 400 customers from our legacy SaaS platform to the NextGen version. This is a unique opportunity to combine project management, customer engagement, and training skills to ensure a smooth transition for our valued customers.

You will work closely with customers and our Account Management team, acting as the central coordinator to guide clients through the upgrade process, resolve challenges, and help them maximize the benefits of the new platform.


Your Key Responsibilities


Project Coordination: Plan, track, and manage the upgrade process for each customer, ensuring timely and successful transitions to the NextGen platform.


Customer Communication: Serve as the primary point of contact for customers throughout the migration, providing clear guidance, setting expectations, and addressing questions or concerns.


Training Support: Organize and deliver training sessions, resources, and materials to ensure customers are well-equipped to use the new platform.


Collaboration: Work closely with the Account Management team and Platform Support Team to align on customer needs and expectations, and escalate issues as necessary.


Problem-Solving: Troubleshoot challenges that arise during the upgrade process and collaborate with technical teams to resolve them.


Documentation: Maintain detailed records of upgrade progress and customer interactions, ensuring project visibility and transparency and producing regular reporting for management on progress.



What to bring to the table?


  • Proven experience working directly with customers, preferably in a SaaS or technology-related environment.
  • Demonstrated project management experience, with the ability to juggle multiple priorities and meet deadlines.
  • Exceptional organizational skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with diverse customer groups.
  • Experience coordinating training or onboarding programs is a plus.
  • Familiarity with SaaS platforms and technical concepts (preferred but not required).
  • Experience with Confluence, JIRA and Monday.com or Miro is a plus.
  • Minimum 3 years experience in customer facing roles such as customer success, customer support, account management, etc.
  • Experience in the EHS, ESG or compliance space is a plus
  • Experience with international business context is preferred (international client base and/or international company setup)


What we look for


We’re interested in smart, independent individuals with a track record of working on successful teams and supporting great products. If you thrive in a fast-paced environment and enjoy guiding customers through transformative change, we want to hear from you.

  • Customer Experience Transition Specialist

    1 week ago

    Greater Toronto Area, Canada Enhesa Full time

    We are seeking a highly organized and customer-focused Coordinator to join our team on a 10-12 month contract. The Customer Experience Transition Specialist will play a critical part in the successful upgrade and migration of over 400 customers from our legacy SaaS platform to the NextGen version.Key ResponsibilitiesPlan, track, and manage the upgrade...

  • AutoTrader Customer Experience Champion

    4 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Job OverviewThe AutoTrader Customer Experience Champion plays a pivotal role in ensuring seamless customer interactions. This role is designed to provide exceptional support to clients and dealer groups, fostering strong relationships that drive business success.Key ResponsibilitiesThis position involves investigating concerns and inquiries, communicating...

  • Customer Experience Transition Manager

    1 week ago

    Greater Toronto Area, Canada Enhesa Full time

    About EnhesaEnhesa is a global leader in regulatory and sustainability intelligence, empowering businesses to create a safer, more sustainable future.We are seeking a highly organized and customer-focused Coordinator to join our team on a 10-12 month contract. In this role, you will play a critical part in the successful upgrade and migration of over 400...

  • Customer Care Coordinator

    6 months ago

    Greater Toronto Area, Canada Mattdaniels Limited Full time

    Job description Come join our team at Mattdaniels Limited. We are a successful construction and service company providing support and special services to multiple high rise and low rise home builders throughout the GTA. We are currently looking for a **Customer Care Coordinator** **What will you be doing?** - Coordinate and conduct Pre-Delivery...

  • Customer Care Coordinator

    6 months ago

    Greater Toronto Area, Canada Safeline Group of Companies Full time

    **Company Background**: **Reco Cleaning Services**, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada. With a team of experienced professionals, Reco Services provides innovative and sustainable solutions to clients...

  • Customer Care Coordinator

    6 months ago

    Greater Toronto Area, Canada Safeline Group of Companies Full time

    **Company Background**: **Reco Cleaning Services**, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada. With a team of experienced professionals, Reco Services provides innovative and sustainable solutions to clients...

  • Customer Care Coordinator

    6 months ago

    Greater Toronto Area, Canada Lindvest Properties Limited Full time

    **Job Summary** The Customer Care Coordinator represents the front-line of support for clients once the home has been purchased. This includes ensuring that customers are satisfied with the quality of the products, coordinating trades and service technicians to attend to deficiencies in a timely manner, handling warranty issues pertaining to the home and...

  • Customer Experience Manager

    5 days ago

    Greater Toronto Area, Canada Lactalis Canada Full time

    About the RoleThe Customer Collaboration Manager plays a pivotal role in fostering strong partnerships between Lactalis and its customers. This position involves leading and executing strategic Supply Chain processes, supporting Commercial strategies, and maximizing mutual benefits.Key ResponsibilitiesPartner with external Customer teams to review and...

  • Customer Experience Coordinator

    6 months ago

    Toronto, Canada Encore Global Full time

    **Position Overview**: The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. ***: **Key Job...

  • Customer Experience Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Prayosha Threading and Wax Bar Full time

    Job OverviewAt Prayosha Threading and Wax Bar, we are seeking a Customer Experience Coordinator to join our team. As a key member of our staff, you will play a vital role in ensuring that our clients have an exceptional experience.

  • Customer Care Coordinator

    6 months ago

    Greater Toronto Area, Canada fgf brands Full time

    **Job Description**: **QA Customer Care Coordinator** **We’re a naan traditional company** **Summary** **What FGF Offers**: - FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential - Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account - RRSP...

  • Chief Customer Experience Officer

    1 week ago

    Greater Toronto Area, Canada Ascend FS Full time

    Job DescriptionAs the Chief Customer Experience Officer at Ascend FS, you will be responsible for developing and executing a comprehensive customer lifecycle strategy to boost retention, loyalty, and engagement across all channels. This role requires a strategic thinker who can create meaningful touchpoints and foster customer loyalty.ResponsibilitiesDevelop...

  • Luxury Customer Experience Specialist

    1 week ago

    Greater Toronto Area, Canada Brunello Cucinelli Full time

    About Brunello Cucinelli:Brunello Cucinelli is a luxury Italian house operating in the absolute luxury sector, specializing in cashmere and international informal luxury ready-to-wear. The company has been founded in 1978 by designer and entrepreneur Brunello Cucinelli. It's known for its high-quality products designed to stand the test of time.We value...

  • Customer Care Coordinator

    6 months ago

    Greater Toronto Area, Canada Safeline Group of Companies Full time

    **Company Background**: Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada. **Job Summary**: **Key Responsibilities**: - Coordinate and conduct **pre-delivery inspections** and presentations in...

  • New Home Inspector

    6 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Service Representative with Bilingual Skills

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Custom Home Planning and Estimation Coordinator

    3 months ago

    Greater Toronto Area, Canada MPREX Inc. Full time

    **About Us**: MPREX INC. is a premier construction company offering a wide range of services tailored to meet every aspect of home improvement needs. With over 15 years of experience in full construction, we have successfully completed numerous projects adhering to the highest standards of quality and safety. Our team includes professionals with over 40...

  • Customer Service Representative

    14 hours ago

    Greater Toronto Area, Canada IQ Cars Full time

    **About Us** IQ Cars is a leader in the automotive sales industry, dedicated to providing exceptional service and seamless experiences for our customers. We are looking for a detail-oriented and customer-focused **Customer Service Representative / Lead Management Coordinator** to join our team and oversee the management of inbound leads. The **Customer...

  • Multilingual Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...