Customer Care Coordinator

5 months ago

Greater Toronto Area, Canada fgf brands Full time

**Job Description**:
**QA Customer Care Coordinator**

**We’re a naan traditional company**

**Summary**

**What FGF Offers**:

- FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
- Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
- RRSP matching program
- Tuition reimbursement
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.

**Primary Responsibilities**
- Provide Customer Care service support with guidance in handling difficult and complex issues so they can be resolved effectively and efficiently.
- Provide ongoing access to customer portals, uploading new and changes to product sku’s.
- Set priorities, plan workload, meet deadlines and achieve the objectives of the department
- Manage all customer Manufacturing Process sheets for all new and updated changes on product sku’s by customer
- Complete customer surveys and questionnaires on time providing feedback to customer
- Follow up with each facility to ensure that corrective actions have been implemented and responses have been issued and communicated to customers
- Issue and follow up on supplier nonconformance
- Assist the Customer Care Program Lead with analyzing and measure KPI’s to determine and improve the effectiveness of all customer and vendor activities
- Ensure customer protocols such as SBUX sensory are fully implemented and communicated to customers on a timely basis.
- Perform other duties assigned by the Customer Care Program Lead and act as their back up.

**Required Experience**
- Post-secondary education in Food Science or Quality Assurance
- Minimum 2 years of Customer Care experience on a fast paced high performance team
- Excellent communication skills (both written and verbal)
- Excellent computer skills (Excel, Word, Outlook)
- Working knowledge of ERP and MRP system
- Bilingual French preferred but not a required

**What is the recipe for a great career at FGF?**

Working at FGF Brands, there is never a dull moment As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an _entrepreneurial _spirit which encourages all our team members to use their own _creativity_ and _out of the box_ thinking to come up with solutions and new ideas.

Let’s be frank. FGF is not for everybody. Our culture is unique. We dive headfirst into the unknown. If you’re fun-loving, talented and fearless, we’re for you.

**Disclaimer**: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

QA

IND1

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