Chief Customer Experience Officer

6 days ago


Greater Toronto Area, Canada Ascend FS Full time
Job Description

As the Chief Customer Experience Officer at Ascend FS, you will be responsible for developing and executing a comprehensive customer lifecycle strategy to boost retention, loyalty, and engagement across all channels. This role requires a strategic thinker who can create meaningful touchpoints and foster customer loyalty.

Responsibilities
  • Develop and implement a customer-centric strategy to drive long-term engagement and revenue growth.
  • Own and optimize the customer journey in collaboration with cross-functional teams to ensure personalized experiences from acquisition through to loyalty.
  • Collaborate closely with analytics and product teams to leverage insights from data analytics tools to refine segmentation and personalize communications.
  • Manage campaigns across email, SMS, and other CRM channels using automation tools to oversee message consistency, compliance, and deliverability.
  • Lead and mentor a growing team of professionals to deliver on strategic objectives and drive business results.
Requirements
  • 7+ years of experience in a customer-facing leadership role with a focus on B2C.
  • Proficient in data analysis and skilled in A/B testing and optimization.
  • Experience in CRM platforms, including automation and workflows.
  • Familiarity with SMS platforms like Twilio and analytics tools like GA4.
  • Excellent project management and leadership skills.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as benefits such as health insurance, retirement plan, and paid time off.

Please note that this is an estimate based on industry standards and may vary based on location and other factors.



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