Associate Product Manager

1 month ago

Toronto, Canada EQ Bank | Equitable Bank Full time
Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Associate Product Manager is responsible for supporting a variety of day-to-day responsibilities for the Insurance Lending and Reverse Mortgage businesses. These include new product (or feature) identification and evaluation, reporting & data analysis, operational enhancements, growth/marketing analysis, and leading/supporting on elements of departmental projects. The Associate Product Manager will also help maintain, update, and amend procedure/departmental guidelines and policies as required.

These projects usually involve cross-functional teams and contribute to the overall strategy (or compliance) and direction of the businesses. The incumbent will use their analytical abilities to provide both qualitative and quantitative input supporting the development of recommendations and implementation for Senior Management.

The core parts of your role would be to:

  • Product Development and Expansion:
  • Work alongside the Product Manager, underwriters, and Business leads to stay up to speed on competitive and industry landscape
  • Develop product and industry expertise in the Canadian Insurance Lending and Reverse Mortgage spaces, helping to identify new products and product enhancements to round out the product suite
  • Identify potentially meaningful product additions, improvements, and tweaks. Make recommendations to leadership team
  • Perform required analysis (i.e. cost benefit) to determine the reward associated with implementing product additions vs. the associated cost and effort
  • Lead discovery, business casing, and execution to bring the products to market in a timely manner
  • Work independently, and act as the “owner” for elements of larger projects and as project lead on other initiatives
  • Interact with key business stakeholders to ensure that all additions are regulatory compliant, and can be adequately managed by existing resources

Operational Support and Improvements:

  • Identify opportunities to improve/automate key processes and calculators. Implement changes with the input of key stakeholders as necessary
  • Lead updates and amendments to various calculators (i.e. CSV and IFA underwriting, reverse mortgage online calculator), working with internal stakeholders and external resources as required through testing and implementation
  • Monitor any concerns, or opportunities for improvements. Make decisions to tweak as necessary at need to be implemented
  • Evaluate opportunities to improve all key operation processes. Prepare and lead business case, and recommendation. Make recommendations to Product Manager, and lead implementation process as applicable

Reporting and Data Analysis:

  • Own ongoing reporting requirements, sending weekly updates to broader management team
  • Work alongside Personal Banking Strategy team to continue to refine automated reporting
  • On an ongoing basis, identify gaps in current reporting. Work to develop new reports to eliminate gaps
  • Identify key insights from reporting data. Recommend strategies, tactics, or other improvements to management when necessary

Sales Support and Growth/Marketing:

  • On an ongoing basis – monitor the effectiveness of key sales tools. Iterate and develop new tools as necessary
  • Lead the analysis of various initiatives, helping to measure and develop marketing strategies and materials, supporting Sales & Marketing
  • Present data in various formats including excel reports and presentations to help shape marketing and growth strategies
  • Strategy development and execution:
  • Support in developing the lending and wealth strategy for personal banking, including quantitative analysis to support forecasts
  • Own development of materials required for key strategy meetings
  • Present key insights and recommendations based on research and data analysis
  • Drive projects forward by managing internal stakeholders, developing output materials and presenting key deliverables
  • Support Personal Banking’s diligence activities for external opportunities

Underwriting Support:

  • Act as key contact for underwriting team in reference to process, documentation requirements, and underwriting tools and calculators

Let’s Talk About You

  • Bachelor degree in Business Administration, Engineering, Math or related field
  • 2-5+ years’ experience in the financial services industry
  • Established and meticulous organizational and collaboration skills
  • Sound multi-tasking skills and excellent attention to detail
  • Strong business acumen
  • Excellent analytical, modeling, and problem-solving skills
  • Excellent oral and written communication skills
  • Proficient in using MS Office (Excel, Access, Power Point)
  • Committed to providing superb customer service
  • Problem solver with sound judgment who takes initiative, accepts ownership and accountability
  • Independent, self-motivated, and enthusiastic

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you

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