Associate Product Manager, Affinity Health and

5 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Manulife’s mission is “Decisions made easier. Lives made better.” The Associate Product Manager, Affinity Health and Dental, will have a strong impact in assisting the team on delivering that mission every single day. Manulife’s Affinity Health and Dental plans are distributed by advisors, brokers, sponsors, agents and direct to customers. Sponsors include professional, alumni and retiree associations, financial institutions, retailers, and other groups or organizations that have a strong affinity with their members or customers.

The Associate Product Manager will assist with the effective maintenance, development and growth of our Health and Dental portfolio and provide product-related support to other areas such as claims and customer service.

**Responsibilities**:

- **Product Subject Matter Expert (SME) suppor **t**:Answer product inquiries, interpret contracts, support distribution channels, customer service, claims, and other internal team members. Partner with Marketing to support the development and maintenance of marketing collateral and digital properties.
- **Product Maintenance**:Support with the annual review of the Health and Dental plans, assist in finding opportunities for improvement and assist in the execution of product improvements. Help identify the impact of new legislation and compliance guidelines on product, and participate in the implementation of required changes and updates
- **Business Development support**: Partner closely with several areas, including Pricing, Underwriting, Account Management, Legal and Compliance IT to assist with onboarding, product launches and product improvements.
- **Competitive and Market Intelligence**:Utilize competitive intelligence to identify gaps or areas of opportunities for the Health and Dental portfolio.

**How will you create impact?**
The Associate Product Manager will report to the Product Director. They will work in close collaboration with the Product Managers and key team members to help maintain a driven and balanced product shelf that meets the needs of our customers, distribution partners, and shareholders.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Highly collaborative approach, working closely with stakeholders
- Utilize information from several sources to make data-driven decisions
- Understanding of competitive landscape, market share and trends
- Identify opportunities to increase customer value Ability to influence without authority

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We build opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive work environment where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all team members and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 mil

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