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Sales Coordinator

2 months ago

Vancouver, Canada Element Event Solutions Full time

About Element Event Solutions


Element Event Solutions is Canada’s premier provider of event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners, corporate partners, and private hosts. Established in 1911 as Chair-man Mills, our company has grown with renowned brands including A&B Partytime, Loungeworks, Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, MacFarlands, and Higgins Event Rentals.


We continue to build on the family values upon which we were founded. Today, we remain a Canadian company with a longstanding commitment to investing locally to grow our economy, support local workers and bettering our communities


Position Summary


The ideal candidate is passionate, sales creative, detail-oriented, and dedicated to providing superb client service at every turn. You will focus on selling event rental services, including equipment, furniture, decor, and other event-related products. As a sales professional you will be responsible for client interactions, managing and converting incoming sales leads, fostering strong connections with clients, and providing support, logistics management, and exceptional customer service.


Key Responsibilities


  • Handling incoming phone and email leads, creating quotes and responding to inquiries promptly while providing premium personalized service.
  • Greeting and assisting walk-in and scheduled customers, ensuring a positive and welcoming experience.
  • Assisting clients with reservations, both with advance notice for planning as well as managing last-minute orders. 
  • Creating connections with new clients and maintaining strong relationships with existing clients, nurturing long-term partnerships.
  • Serve as the main point of contact between the customer, operations, and the sales team, facilitating seamless communication and collaboration.
  • Coordinate with warehouse and delivery team members, ensuring smooth logistics and execution.
  • Demonstrate meticulous attention to detail in managing event reservations, delivery logistics and coordination to guarantee flawless event execution.
  • Assist in ensuring the showroom is always customer ready.
  • Representing the company at industry networking events, building connections with potential clients, vendors, and partners


Requirements & Qualifications


  • 1-2 years of proven sales and customer service experience preferably in a call center environment.
  • Prior experience in the events industry is an asset.
  • Strong presentation skills and impeccable written and verbal communication skills.
  • Results-oriented team player capable of meeting individual sales targets while supporting the overall success of the team.
  • Flexibility to work evenings and weekends as needed for client meetings and events.
  • Proven ability to prioritize in a high volume, high pressure, deadline driven environment.
  • Proficiency in Microsoft Office suite and high aptitude to learn new systems.


Perks & Benefits


·      Sales Incentive/Bonus Program

·      Extended health and dental benefits

·      Employee Recognition Program

·      Social Events

·      Pup Friendly Office

·      Free on-site parking