Sales Coordinator
6 months ago
Chair-man Mills Corporation is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none.
**Position Overview**
**Key Responsibilities**
**1.** **Sales Support**:
- Answering phone calls and responding to inquiries promptly, providing excellent customer service.
- Greeting and assisting walk-in and scheduled customers, ensuring a positive and welcoming experience.
- Assisting clients with reservations, both with advance notice for planning and handling last-minute orders within 1 hour to accommodate urgent requests.
- Creating connections with new clients and maintaining strong relationships with existing clients, nurturing long-term partnerships.
- Coordinating with team members to manage multiple rental orders at one large event, ensuring smooth logistics and execution.
- Representing the company at industry networking events, building connections with potential clients, vendors, and partners.
- Assist with updating and maintaining the showroom on a regular basis for customers scheduled with appointments and walking in. This involves: identifying missing items, restocking, re-arranging, and ensuring that the showroom is at all times presentable.
**2.** **Operations Coordination**:
- Serve as a central point of contact between the customer, operations and the sales team, facilitating seamless communication and collaboration.
- Coordinate with the operations team to ensure the timely delivery, set-up, and striking of events as per agreed timelines.
**3.** **Customer and Client Interaction**:
- Interact with customers, clients, caterers, venues, and the general public to address operational inquiries and provide support.
- Represent operations in a professional and friendly manner, ensuring positive customer experiences.
**4.** **Hyper-Attention to Detail**:
- Demonstrate meticulous attention to detail in managing event reservations, logistics, and coordination to guarantee flawless event execution.
**5.** **Technology/Digital Savvy**:
- Utilize and leverage technology tools effectively to streamline processes and enhance customer interactions.
- Embrace digital solutions for efficient event coordination and management.
**6.** **Passion for the Events Industry**:
- Display enthusiasm and passion for the events industry, staying informed about the latest trends and developments to better serve clients and partners.
**Experience and Qualifications**
- 1-2 years of sales/customer service experience.
- Experience in the events industry is an asset.
- Ability to work out of 2 locations on a scheduled regular basis.
- Familiarity with MS Office - Teams, Outlook, etc.
- Strong organizational, communication, and problem-solving skills.
- Team player capable of driving individual results while supporting the overall success of the team.
- Proactive and results-oriented.
**Salary**: From $50,000.00 per year
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- sales: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
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