Global Support Team Leader, Customer Care

3 hours ago

sherbrooke, Canada BRP Full time

We are looking for a global team leader, customer care & operations, who will report to the global dealer services and customer care manager and be tasked with successfully and effectively managing the performance of our global customer care & operations team. You will be responsible for guiding a team of customer service specialists to resolve issues, win back and retain our most valued customers.

YOU’LL HAVE THE OPPORTUNITY TO:

  • Lead, coach, and support a team to develop innovative solutions for complex customer issues through discussions and written communications.
  • Identify and escalate customer dissatisfaction to higher management to enhance operational processes.
  • Strike a balance between business needs and customer satisfaction by implementing best practices in customer experience.
  • Foster relationships with other functions and departments within the company to mobilize the right resources at the right time to optimize problem resolution.
  • Cultivate a vibrant work environment for employees, prioritizing well-being through active development plans, engagement initiatives, and by celebrating achievements.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Proven experience in customer service leadership.
  • Exceptional communication and negotiation skills.
  • A strong analytical mindset to identify trends and areas for improvement.
  • Passionate about delivering an outstanding customer experience.

 

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Annual bonus based on the company’s financial results
  • Generous paid time away 
  • Pension plan 
  • Collective saving opportunities 
  • Industry leading healthcare fully paid by BRP

What about some feel good perks: 

  • Flexible work schedule
  • A summer schedule that varies by department and location 
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey. 

#LI-Hybrid

#LI-GB1

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