Team Leader

4 months ago


Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Team Leader - Property & Casualty, you’ll lead a team of Property & Casualty Claims Assessors specializing in the opening and assessment of Auto Rental Collision/Loss Damage, Purchase Security and Extended Warranty claims. You will support the team by maintaining a high level of quality and accuracy, from claim opening to claim settlement, while ensuring a superior level of Customer Experience in all interactions.

**What does your typical day look like?**
- Monitor service level standards, team objectives and alignment with corporate strategic vision;
- Track individual performance and communicate individual and team results regularly;
- Identify areas for training, coaching and employee growth;
- Develop and improve team guidelines and processes.

**What skills and training do you need?**:

- Bachelor’s degree with a business emphasis or equivalent in supervisory experience;
- Motivated by delivering best in class customer experience;
- Ability to be autonomous and proactive;
- Knowledge of managerial principles, customer contact center metrics and Property & Casualty claims and inquiries are an asset;
- Highly organized with the ability to multitask;
- Results driven;
- ** Excellent verbal and written communication skills in both French and English; **(this is an absolute requirement)
- A sound knowledge of MS Office, including MS Word and Excel.

We offer you:

- Competitive wages;
- Bilingual language premium when applicable;
- Group health /dental benefits, RRSP matching;
- Paid training and the opportunity for professional development;
- Growth and advancement opportunities;
- Work life balance;
- Focus on health and wellness initiatives with an excellent EAP program;
- Employee engagement programs that focus on fitness, food and fun.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:


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