Global Excel Management Claims Customer Service Manager
2 weeks ago
Job Summary:
This is a dynamic role that involves leading a team of claims management professionals and ensuring seamless claim processing services to our clients.
We offer a competitive salary of $120,000 per annum, based on industry standards and your level of experience. In addition to your base salary, you will also receive a performance bonus and an extensive benefits package.
About the Role:
- You will oversee a team of claims management professionals and provide feedback on their performance.
- Participate in training and development programs to enhance the skills of your team members.
- Collaborate with other teams across the organization to ensure effective communication and streamlined processes.
- Develop and implement process improvements to increase efficiency and quality.
- Analyze customer complaints and resolve disputes efficiently.
Requirements:
- Full understanding of travel insurance and case management principles.
- Proficiency in Microsoft Office suite, particularly Excel and Word.
Benefits:
- Competitive compensation package including a base salary, performance bonus, and benefits.
- Licensing fee reimbursement and bilingual bonus.
- Work-life balance initiatives and employee engagement programs.
Contact Information: For more information about this opportunity, please visit our website.
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