Global Excel Management Claims Customer Service Manager

2 weeks ago


Sherbrooke, Quebec, Canada Global Excel Management Full time
Job Title: Global Excel Management Claims Customer Service Manager

Job Summary:

This is a dynamic role that involves leading a team of claims management professionals and ensuring seamless claim processing services to our clients.

We offer a competitive salary of $120,000 per annum, based on industry standards and your level of experience. In addition to your base salary, you will also receive a performance bonus and an extensive benefits package.

About the Role:

  1. You will oversee a team of claims management professionals and provide feedback on their performance.
  2. Participate in training and development programs to enhance the skills of your team members.
  3. Collaborate with other teams across the organization to ensure effective communication and streamlined processes.
  4. Develop and implement process improvements to increase efficiency and quality.
  5. Analyze customer complaints and resolve disputes efficiently.

Requirements:

  • Full understanding of travel insurance and case management principles.
  • Proficiency in Microsoft Office suite, particularly Excel and Word.

Benefits:

  1. Competitive compensation package including a base salary, performance bonus, and benefits.
  2. Licensing fee reimbursement and bilingual bonus.
  3. Work-life balance initiatives and employee engagement programs.

Contact Information: For more information about this opportunity, please visit our website.



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