Team Leader

2 weeks ago


Sherbrooke, Canada Global Excel Management Full time

Job Description:
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development?

As a Claims Management Team Leader, you’ll be responsible for the prompt examination and administration of claims while meeting the operation goals and objectives of Global Excel Management.

**What does your typical day look like?**
- Oversee Claims Management Team Members;
- First point of contact for employees regarding procedural and workflow issues;
- Participate and provide feedback with Claims Managers regarding personnel activity concerning hiring, training, development, and evaluation of employee performance;
- Assure claims processing timeframes and deliveries are adhered to;
- Handle first level of disputes or complaints from clients/providers and escalate to manager when necessary;
- Prepare and review daily, weekly, monthly reports;
- Support and train employees on day-to-day operational functions;
- Implement process and workflow changes when required to ensure quality of work metrics are met, including but not limited to onboarding new business;
- Review claims and other communications, written or oral, from clients located mostly outside Quebec;
- Work closely with teams from our Windsor, Ontario site.

**What skills and training do you need?**
- A University degree or college diploma preferred, but not required;
- Full understanding of travel insurance, insurance terminology and case management; (an asset);
- Proficiency in Microsoft Office suite;
- Excellent organizational skills with a strong attention to detail and good problem-solving skills;
- Ability to handle sensitive and confidential information;
- Show empathy, understanding and patience to customer needs and ability to deal with sensitive and stressful situations.

We offer you:

- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- Licensing fee reimbursement and bilingual bonus (when applicable);
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:


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