Call Center Representative

3 days ago

Markham, Canada Recrute Action Full time
Call Center Representative (Billing)

We are seeking a dedicated and professional Call Center Representative to join our client's team in the insurance industry. This role will transition to a hybrid work model, combining on-site and remote work. All initial training will be conducted on-site over approximately two weeks.

What is in it for you:

• Hourly salary of $19.15.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule: rotating shifts between 8 am and 8 pm, with core shifts determined by tenure and business requirements.
• Hybrid work: 3 remote days, subject to change based on business needs.
• Training: on-site training for 2 weeks.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.

Responsibilities:

• Provide "first in class" service to customers and brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.
• Handle a minimum of 70+ calls per day, with high achievers managing up to 100 calls per day.
• Investigate and resolve discrepancies collaboratively with brokers and underwriters on billing-related matters.
• Serve as Company Ambassadors, supporting inbound insurance/claims inquiries and efficiently directing customers to the appropriate team for further assistance.
• Communicate clearly, effectively, and empathetically with customers via phone and email, resolving issues and describing various programs/services available.
• Accurately interpret and identify customer needs, responding appropriately and professionally.
• Systematically obtain relevant information to ensure seamless customer interactions.
• Take ownership of customer relations through dedicated service and a commitment to follow-through.

What you will need to succeed:

• 1-2 years of experience in a contact center environment.
• Previous customer service experience, preferably in a call center environment.
• Prior customer service experience in a similar role.
• Proficiency in word processing, Excel, and various web-based programs/Windows applications.
• Professional telephone/email talent and etiquette.
• Clear, concise, and supportive communication and interpersonal skills.
• Strong problem-solving skills to analyze and resolve customer concerns.
• Ability to multi-task in a fast-paced environment.
• Quick to adapt to evolving surroundings.
• Excellent attendance and punctuality.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# AVICJP00002476

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