Bilingual - Call Center - Technical Support

2 weeks ago

Markham, Canada Advanced Skytech Canada Ltd. Full time

**Company Profile**:
Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level of modernization.

**Why work for STG**:

- Receive working exp on enterprise system
- Bi-weekly payment through direct deposit
- Paid Statutory Holidays+ vacation benefit +insurance benefit
- Enhance training opportunity in the job-related field
- Professional career growth towards to E-business
- Reference letter available

**Key Responsibilities**:

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve computer hardware and software issues
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to the appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled callbacks to customers where necessary

**Minimum Requirement and Qualification**:

- Strong communication skills. Language Skills in French or Spanish are strong assets.
- Have **IT Background**, strong computer literacy, windows and Internet navigation knowledge, as an asset
- Available to work on a flexible schedule to meet customer demand
- Customer Champion: passionate about providing world-class customer service
- Strong problem-solving skills and ability to deal with customers diplomatically and effectively in a fast-paced environment
- Punctual and committed to work schedules
- Must have superior verbal communication and interpersonal skills with a professional telephone manner
- Able to multitask in a fast-paced environment - strong teamwork skills and accountability

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Technical Support: 1 year (preferred)
- Call Center: 1 year (preferred)
- management: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person

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