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Contact Center Representative

4 weeks ago

Markham, Canada TD Bank Full time

406189BR

Call Center

Markham, ON

June 29, 2023

Company Overview

Department Overview

Every single day is an adventure Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities.

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will:

- Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.
- Deliver outstanding service and/or sales support with mínimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
- Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.
- Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
- Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine

**Requirements**:
**Experience & Education Requirements**
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience

Additional Information

**Your Commitment**

Location - 3500 Steeles Avenue East, Markham Ontario (or other location)

**Training Commitment** (Full time hours)

Training is paid and is scheduled at 37.5 hours per week. Training is generally scheduled from 7:00am-3:00pm or 4:00pm-12:00am. You must be able to accommodate either schedule for 13 weeks.

**Training takes place **onsite** for 60 to 90 days at our location of 3500 Steeles Avenue East, Markham Ontario**.** Following training, you will begin working **remotely**.**
**Working on site 1-2 times per month may be required.**

**Scheduling Commitment**

**Full Time** **Opportunities available **- Full Flexibility between business hours, Monday to Sunday 6AM-12AM. Schedules vary.
Overnight Opportunities available.

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work and in the communities we live in?

We want you Click here to apply
- .

NOC: 1434 - Banking, Insurance and other financial clerks

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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