Call Center

1 week ago

Markham, Ontario, Canada Advanced Skytech Canada Ltd. Full time

Company Profile:

Advanced skyline technology Ltd.

(hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America.

After over 10 years of development, AST has become North America's most competitive refurbished computer enterprise with the highest level of modernization.


Why work for STG:

  • Receive working exp on enterprise system
  • Biweekly payment through direct deposit
  • Paid Statutory Holidays+ vacation benefit +insurance benefit
  • Enhance training opportunity in the jobrelated field
  • Professional career growth towards to Ebusiness
  • Reference letter available

Key Responsibilities:

  • Deliver service and support to endusers using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve computer hardware and software issues
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to the appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled callbacks to customers where necessary

Minimum Requirement and Qualification:

  • Strong communication skills. Language Skills in
    French or Spanish are strong assets.
  • Have
    IT Background, strong computer literacy, windows and Internet navigation knowledge, as an asset
  • Available to work on a flexible schedule to meet customer demand
  • Customer Champion: passionate about providing worldclass customer service
  • Strong problemsolving skills and ability to deal with customers diplomatically and effectively in a fastpaced environment
  • Punctual and committed to work schedules
  • Must have superior verbal communication and interpersonal skills with a professional telephone manner
  • Able to multitask in a fastpaced environment strong teamwork skills and accountability

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Experience:

Technical Support: 1 year (preferred)
Call Center: 1 year (preferred)

- management: 1 year (preferred)

Language:

  • French (preferred)
  • Spanish (preferred)
  • Mandarin (preferred)

Work Location:
In person

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