Call Center

2 weeks ago


Markham, Canada Advanced Skytech Canada Ltd. Full time

**Company Profile**:
Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level of modernization.

**Why work for STG**:

- Receive working exp on enterprise system
- Bi-weekly payment through direct deposit
- Paid Statutory Holidays+ vacation benefit +insurance benefit
- Enhance training opportunity in the job-related field
- Professional career growth towards to E-business
- Reference letter available

**Key Responsibilities**:

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve computer hardware and software issues
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to the appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled callbacks to customers where necessary

**Minimum Requirement and Qualification**:

- Strong communication skills. Language Skills in French or Spanish are strong assets.
- Have **IT Background**, strong computer literacy, windows and Internet navigation knowledge, as an asset
- Available to work on a flexible schedule to meet customer demand
- Customer Champion: passionate about providing world-class customer service
- Strong problem-solving skills and ability to deal with customers diplomatically and effectively in a fast-paced environment
- Punctual and committed to work schedules
- Must have superior verbal communication and interpersonal skills with a professional telephone manner
- Able to multitask in a fast-paced environment - strong teamwork skills and accountability

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Technical Support: 1 year (preferred)
- Call Center: 1 year (preferred)
- management: 1 year (preferred)

Work Location: In person



  • Markham, Canada Recrute Action Full time

    Call Center Representative (Billing)Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Call Center Representative for one of our clients in the insurance...


  • Markham, Canada Recrute Action Full time

    Job DescriptionCall Center Representative (Billing)Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Call Center Representative for one of our clients in the...


  • Markham, Canada JEI Learning Center Markham Full time

    JEI Learning Center offer an after-school enrichment program for children ages 4 to 12. We also offer tutoring programs like English, Math, Reading & Writing, Problem Solving Math and Critical Thinking. Administrator responsibilities include but not limited to: - Assist with walk-in inquiries in order to successfully recommend the right program to...

  • Call Center

    4 weeks ago


    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...


  • Markham, Canada Kelly Services (Canada), Ltd. Full time

    Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Call Centre Representative to join their team on a permanent basis. RESPONSIBILITIES: Provide excellent customer service to internal and


  • Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...


  • Markham, ON, Canada Kelly Services (Canada), Ltd. Full time

    Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Call Centre Representative to join their team on a permanent basis. Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection...


  • Markham, Canada Can Sports Center Full time

    Job description The Receptionist will serve as the first point of contact for visitors and members, providing exceptional customer service and administrative support to ensure smooth operations of the sports center. **Responsibilities**: - Greet and welcome visitors, members, and guests in a courteous and professional manner. - Answer phone calls, respond...


  • Markham, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...

  • Esthetician

    3 weeks ago


    Markham, Canada Wellness First Health Center Part time

    Wellness First Health Center has been serving the GTA for more than 18 years. We are located in the NW area of Markham, only a few minutes from Thornhill, North York, Scarborough, and Richmond Hill.  We have a superb reputation for our thorough and caring approach.We are looking for a Part-time or Full-Time Esthetician to join our wellness team.The Clinic...

  • Esthetician

    3 weeks ago


    Markham, Canada Wellness First Health Center Full time

    Wellness First Health Center has been serving the GTA for more than 18 years. We are located in the NW area of Markham, only a few minutes from Thornhill, North York, Scarborough, and Richmond Hill.  We have a superb reputation for our thorough and caring approach.We are looking for a Part-time or Full-Time Esthetician to join our wellness team.The Clinic...


  • Markham, ON, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...


  • Markham, Canada TD Bank Full time

    417720BR Call Center Markham, ON August 24, 2023 Hours 37.5 Workplace Model Hybrid Pay Details Department Overview **Markham Contact Center - Fraud Loss Prevention** “Welcome to TD, how can I help?” Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for...


  • Markham, Canada TD Bank Full time

    423448BR Call Center Markham, ON October 30, 2023 Hours 37.5 Workplace Model Hybrid Pay Details Department Overview **Markham Contact Center - Fraud Loss Prevention** “Welcome to TD, how can I help?” Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for...


  • Markham, Canada Jonas Software Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be...


  • Markham, Canada Jonas Software Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be...


  • Markham, Canada First Student Full time

    **First for a reason** First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. First Student is hiring a...


  • Markham, Canada TD Bank Full time

    411406BR Call Center Markham, ON June 8, 2023 Company Overview Department Overview “Welcome to TD, how can I help?” Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. Every day is an opportunity to learn and grow, and help...


  • Markham, Ontario, Canada First Student Canada Full time

    First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.First Student is hiring a Charter...

  • Collection Agent

    3 hours ago


    Markham, Canada ARO Inc Full time

    _We partner with a variety of key credit grantors in various industry segments including financial institutions, government, telecommunications, utilities, post-secondary educational institutions, commercial, health and insurance._ **If you are experienced in accounts receivables, ARO Inc. has a job for you!** **Responsibilities** - Utilize our skip...