Contact Center Representative

7 days ago

Markham, Ontario, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview


Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.


Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.


Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

What You'll Do
You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.


Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.


Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.


Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.


Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.


Who You Are


You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.


You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer
As part of our Contact Centre team, you will:

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.


Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.


Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.


Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.


NOC:
Banking, Insurance and other financial clerks

Job Requirements
-
Experience & Education Requirements

  • High School Diploma,
  • Undergraduate degree and/or 1+ years relevant experience

Additional Information

Your Commitment
Location Steeles Avenue East, Markham Ontario (or other location)

Training Commitment (Full time hours)

Training is scheduled at 37.5 hours per week. Training is generally scheduled from 7:00am-3:00pm or 4:00pm-12:00am. You must be able to accommodate either schedule for 13 weeks. Training takes place onsite for up to 60 days.

Scheduling Commitment
Full Time - Full Flexibility between business hours, Monday to Sunday 6AM-12AM. Schedules vary.

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Contact Centre

Job Category - Primary

  • Call Center

Job Category(s)

  • Call Center

Hours

  • 37.5

Hours/Availability Detail

  • 6AM12AM Midnight

Business Line

  • TD Canada Trust

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Markham

Work Location

  • 3500 Steeles Avenue East Building 1

Job Expires

  • 09Jun2023

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