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Sr HR Platforms Analyst-Learning Technology

2 months ago

Regina, Canada Co-operators Full time

Company: CGL

Department: Human Resources

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

The Senior HR Platforms Analyst (Learning Technology) plays a key role in supporting the design and implementation of HR enterprise learning technology systems and leveraging technology to make process improvements that support the strategic business objectives at Co-operators. Working with external vendors and internal customers, the Senior HR Platforms Analyst will play a key role in recommending, maintaining and supporting learning technology enhancements based on business needs and technology gaps. They will collaborate with internal clients to pinpoint areas of improvement and suggest modifications, configurations and tailored features to optimize the system.

The role is responsible for learning systems maintenance, monitoring system performance, platforms releases, requirements gathering, troubleshooting of issues, mapping of current processes, and review/monitor product releases, service packs and identify the impacts to the organizational users. Additionally, they will support end-user issues at a Tier 1-2 level with the aim to resolve prior to escalating to tier 3. You will partner closely with the HR Talent Development team as well as serve stakeholders in the various learning teams across the organization.

How you will create impact:

Act as the Learning Technologies Subject Matter Expert, ensuring our learning technologies are current, optimized and ever evolving to meet the needs of the business. This will include, implementation and enhancements of existing & new functionalities. Implement process improvements and policy changes designed to improve efficiency and the user experience with the learning system in partnership with the HR Talent Development team. Lead and initiate the configuration, automation and process changes required for various peripheral systems and interfaces to ensure compliance with relevant legislation. Ensure data integrity and security within the LMS, including backups, updates, and compliance with relevant regulations. Maintain comprehensive and accurate system configuration and process documentation. This documentation may encompass the LMS user manual, processes, features, configurations, course structures, and security protocols. Support HR Platforms (learning technologies) cyclical activities including production defects resolution and perform root cause analysis to determine cause of system defects, recommends and implement solutions related to Learning Technologies Uses systems knowledge to identify improvement opportunities, recommends solutions and translates them into requirements and liaises between IT and third parties to integrate systems requirements; participate in technology communities and discussions boards to identify possible solutions

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions. You have strong communication skills and great attention to details to clearly convey messages and explore diverse points of view.  You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

You have 5+years of proven experience within a Human Resources Systems department, including 5+ years of operational experience supporting Learning Technologies Systems, such a learning management system or learning experience platforms. You have post-secondary education in Information Technology, Computer Science, Business Administration, Human Resource Management or a related discipline. Experience with Learning Management Systems, Cornerstone SBX an asset, systems configurations, learning experience design and other related technologies such as LinkedIn Learning. You have strong analytical skills and sound technical knowledge of Learning Systems, databases, automation, reporting and related processes and workflows. You have a good understanding of the system development lifecycle and experience working in an agile delivery environment. Prior experience participating in process improvement activities.

What you need to know:

Detail oriented work that requires a moderate degree of mental concentration for extended periods of time.  Extended work hours, including evenings and weekends, may be required. This role may involve direct contact with clients and/or service providers in their environment. You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.