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Human Resources Advisor

7 months ago

Ottawa, Canada Hydro Ottawa Full time

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. 

Our work means all the activities that make up our lives – at home, at work, at play – are there when we need them. 

That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we may have the opportunity for you.

SUMMARY

The Human Resources Advisor is the first point of contact for providing Human Resources services to internal clients and is responsible for effectively resolving employee inquiries in a timely manner and with considerable independence, discretion, judgement and initiative. The Human Resources Advisor is also responsible for ensuring client satisfaction is at the core of every decision and behavior.

MAJOR RESPONSIBILITIES

Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-basedFollow communication “scripts” when handling different topicsIdentify client’s needs, clarify information, research every issue and provide solutions and/or alternatives utilizing applicable policies, procedures and guidelinesSupport employees and People Leaders with employee benefits, pension enrolment, beneficiary designation, recruitment process, absence, labour relations, safety, training and any other HR key processesPerform basic HR transactions with quality assurance in HR Technology (including Workday) as required Escalate client’s enquiries to Tier 3 Centre of Expertise Specialist or in other cases to the HR Partner as per established proceduresMaintain and improve quality results by adhering to standards and guidelines; recommend improved proceduresSeize opportunities to promote self-serve portals as well as Human Resources programs. policies and proceduresBuild sustainable relationships and engage clients by going the extra mileMaintain an effective “bring forward” system to support the day to day enquiries to ensure timely follow upUpdate job knowledge by reading HR policies, procedures and participating in educational opportunitiesEnsure calls are answered as per established service delivery standardsPerform data analysis and reportingKeep abreast of changes to policies, processes and proceduresMaintain key data for reporting purposesPerform other related duties as required


EDUCATION/EXPERIENCE

Post-secondary education in a related field, preferably Human Resources or Business AdministrationMinimum 1 year of relevant experience preferably in a Human Resources environmentExperience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirementsPrevious experience in a client support roleGeneral knowledge of Human Resources policies, processes and systemsExperience in providing excellent client serviceEffective communication skills including active listening skillsFamiliarity with Service Centre call tracking system and practicesFamiliarity with HR processes and systems

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

Pay Range Minimum:

$58,456.35

Pay Range Maximum:

$87,739.37

Posting End Date (if applicable):

August 30, 2024

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.