Production Customer Service Bilingual Representative

1 month ago

Mississauga, Canada Sonova AG Full time

Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life.

Sonova has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team Apply now for the following position: Bilingual Production Customer Service Representative.

 

Overview: We are looking for a Bilingual Production Customer Service Representative to support our manufacturing and repair processes. This position serves as a key liaison between customers and the production team, ensuring smooth order processing and exceptional customer service. The ideal candidate is fluent in both English and French, has a keen eye for detail, and is dedicated to providing top-notch support to both internal teams and external customers.

 

What you’ll do:

  • Make outbound calls to customers to clarify incoming orders and ensure their needs are met.
  • Follow up with customers regarding previous calls to ensure order accuracy and customer satisfaction.
  • Use Salesforce to communicate order status, maintain order location, and address customer requests.
  • Maintain order location and provide status updates to customers as requested.
  • Assist in expediting orders to ensure timely fulfilment.
  • Provide French language support for customer communications and documentation.
  • Process new, remake, service, and credit orders as necessary, ensuring accuracy and compliance with quality standards.
  • Ensure compliance with ISO Quality Policy Manual for all tasks.
  • Work closely with the production and service teams to ensure orders are processed efficiently.
  • Perform additional tasks as assigned by management, based on training and team needs.

 

What you bring to the team:

  • Secondary education or equivalent.
  • Fluent in both English and French (written and spoken).
  • Previous customer service experience.
  • Strong organizational skills and attention to detail.
  • Basic typing and computer skills.
  • Ability to work independently with minimal supervision.
  • Ability to work collaboratively in a team environment.
  • Knowledge of SAP and Salesforce (an asset).

 

What makes us a great place to work for:

  • Exciting and challenging work environment
  • Collaborative culture
  • Opportunities for continuous self-improvement
  • Opportunities for flexible hybrid model work environment
  • A company that values diversity and inclusion
  • Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
  • Mentorship program and career development plans

 

 

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

 

                                                                                                                                                                                         

 

Take a look at how you can Create Sense with us

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

 

 

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