Customer Service Representative

6 months ago

Mississauga, Canada Saint Gobain Full time

**The Role**
CertainTeed Canada, has an exciting career opportunity for a Bilingual Customer Service Representative(CSR). This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.

The bilingual customer service representative (CSR) is responsible for managing the order to cash process. Receiving and placing the order to fulfillment and invoicing. The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full.

CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.
- Manage the processing of order entry and execution of orders into the system in a timely fashion with precision Ensure that both manual and automated orders are verified and accurately entered into SAP and that all customers receive appropriate and accurate confirmations and communication within department service level agreements (SLA)
- Enter and execute all types of orders for various business units for Canada, including sample and third
- party requests within order entry stringent turnaround time and in accordance with customers requested ship and/or delivery dates.
- Build and maintain relationships with customers, both internal and external
- Process order changes requested by customers within SLA expectations with accuracy
- Escalate order issues to CS Management team timely and accurately
- Communicate order shipment expectations to operations for rush order requests or orders needed outside stated SLA
- Provide solutions support to internal and external customers to ensure customers are serviced appropriately, timely and accurately
- Professional management of inbound and outbound call handling
- Process customer orders within SLA requirements based on business Advise customers of any changes made to their orders and/or shipping requirements.
- Address pricing issues and ensure appropriate departments are aware of any order related
- Provide pre and post-sales support; provide knowledgeable answers to questions about products and availability; efficiently and effectively answer order status questions
- Resolve customer complaints on product and service issues by: determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved
- Collaborate with other departments (sales, planning, logistics, pricing and manufacturing plant team members) and utilize systems and processes to enhance the Customer experience.
- Resolve customer issues at the time of original order entry with the appropriate Elevate to CS Management if required.

**Requirements**:
**_
What do you bring..._**
- Bilingual in French
- College or University degree
- 2-3 years of experience in Customer Service/ call center environment
- 2-3 years of experience in the manufacturing/building material industry is an asset
- Excellent written and verbal communication skills
- Customer and team focused attitude to help deliver on customer needs and overall team goals
- High Attention to Good track record in Accuracy Performance
- Demonstrated strong team player
- Multi-tasking and organization
- Continuous improvement mindset
- Knowledge of SAP and Salesforce

Must have flexibility in working hours from 7am to 5pm on rotational basis

**About Us**
**_
Here’s what we do _**

CertainTeed is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

For 113 years, CertainTeed has been synonymous with quality, trust, innovation, and service. Our team designs, manufactures and distributes materials and solutions in the construction and building materials

market. CertainTeed’s broad product offering includes insulation, ceilings, roofing, siding, fence, railing, deck, exterior trim and gypsum board products. We provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose to Make the World a Better Home.

**Legal Statement**
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Reference: CAN00623

  • Certification Services Representative, Mississauga

    7 months ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Certification Services Representative, Vaughan

    6 months ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Dispatcher/customer Service Representative

    3 months ago

    Mississauga, Canada Toronto Appliances Service Ltd. Full time

    *Job Summary* As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to meet customer needs. *Responsibilities* - Utilize knowledge of...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Mississauga. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer...

  • Customer Service Representative

    2 months ago

    Mississauga, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Mississauga. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Canada Fine Sight Full time

    We're passionate about providing exceptional customer service experiences. We believe in building strong relationships with our customers and going above and beyond to meet their needs. As a growing company in Mississauga, ON, we're looking for enthusiastic individuals to join our team and contribute to our success. We are seeking a dedicated Customer...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada Beneco Packaging Full time

    Customer Service Representative Job Responsibilities:Serves customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by...

  • Customer Service Representative

    6 months ago

    Mississauga, Canada Barnes & Aidi Full time

    THIS IS NOT A REMOTE POSITION. We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-time: Monday to Saturday (12:15 p.m. - 8:30 p.m.) Entry-Level Position Training Provided As a...

  • Customer Service Representative

    6 months ago

    Mississauga, Canada Barnes & Aidi Full time

    **THIS IS NOT A REMOTE POSITION.** We are a customer care company looking for a Customer Service Representative to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-Time Position: Monday - Saturday/12:15 p.m.8:30 p.m. Full Training...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada Calea Ltd. Full time

    **Advancing Patient Care.** Calea is Canada’s leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies. We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals,...

  • Customer Service Representative

    2 months ago

    Mississauga, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Mississauga is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit,...

  • Customer Service Representative

    6 days ago

    Mississauga, Ontario, Canada Randstad Full time

    About the OpportunityWe are currently seeking an experienced customer service professional to join our team as a full-time Service representative for a leading Canadian telecommunications firm.Job OverviewThis is a 6-month contract opportunity that offers the chance to gain experience working for a recognized Canadian organization. As a Service...

  • Customer Service Representative

    6 months ago

    Mississauga, Canada Acara Solutions Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has...

  • Customer Service Representative

    2 months ago

    Mississauga, Canada Solventum Full time

    Job Description: As a(n) Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - You will be supporting a rental, sales, and owned business model by entering various order types received via phone, and...

  • Customer Service Representative

    6 months ago

    Mississauga, Canada Strongco Full time

    **Province**: Ontario **Branch**: Mississauga **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND...

  • Customer Service Representative

    6 months ago

    Mississauga, Canada Safety Express Ltd. Full time

    CUSTOMER SERVICE REPRESENTATIVE: KEY RESPONSIBILITIES & ACOUNTABILITIES Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service...

  • Customer Service Representative

    6 months ago

    Mississauga, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful international logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga distribution center is looking for a new Customer Service Representative to join Contract Logistics team. ** Your Role**: As the Customer Service Representative, you will be accountable for maintaining...

  • Customer Service, Customer Service Representative

    2 months ago

    Mississauga, Canada Cardinal Couriers Full time

    Customer Service Representative (CSR) In-office, full-time; Derry Rd & Goreway Dr (6600 Goreway Drive, Unit D) About the Position The Customer Service Representative (CSR) is a regular, full-time position within the Customer Service team. This is a fully in-the-office role; our offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON (Derry...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada Wasteco Full time

    Wasteco is a leading high impact Canadian owned company with strong entrepreneurial roots that is committed to providing solid waste and recycling solutions for industrial, commercial and institutional (ICI) customers coast-to-coast in Canada. You have waste, we have solutions. We work with you to find the best solutions for your needs using the latest...