Bilingual Customer Service Representative

5 months ago


Mississauga, Canada Lawson Products Full time

We’re looking for an English and French speaking Customer Service Representative to provide specialized customer service and administrative support to Lawson Products’ sales representative and customers. The hours for this role are 10:00am - 7:00 pm.

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We offer a competitive benefits package that includes vision, dental, medical benefits and retirement benefits, as well as a paid holiday and PTO package.

**Responsibilities**:

- Interacts with sales representatives and agents, customers and other internal departments on daily basis.
- Performs order entry. Enters orders into Manual Order Entry system (MOE).
- Inputs orders, modifies existing orders, and communicates as necessary to ensure internal data remains accurate. Verifies account balances as needed.
- Answers product questions as first line of response. Provides part numbers from description of product. Translates new part numbers from old part numbers. Suggests product based upon customer requirements.
- Facilitates resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution.
- Expedites delivery per customer requests, and verifies orders are fulfilled on-time and per customer specifications. Researches and provides proof of delivery upon request.
- Identifies variances including delivery dates, price, and order quantities, and initiates communication to the respective customer to ensure resolution.
- Advise customers of the status of open items including but not limited to: order processing, product audits, routing, and quotes.
- Ensures compliance with all federal and provincial/territorial laws as well as company policies with regards to restricted product availability. (e.g. hazardous materials)
- Attends and participates in departmental training and communication meetings.

**Qualifications & Requirements**:

- High School Diploma or GED with 3+ years’ experience in an inbound call-center environment, or an equivalent combination of education and experience. Previous sales experience helpful.
- Must be bilingual in both English and French.
- Must possess strong analytical skills and have the ability to make sound decisions.
- Previous customer service experience. Formal customer service soft skills training a plus.
- Previous manufacturing/distribution and sales experience a plus.
- Strong PC skills and proficiency in Microsoft Word, Outlook & Excel.
- Able to write correspondence to customers and sales agents in a professional manner.
- Able to maintain customer orientation and multi-task in a fast paced environment.
- Aptitude for product knowledge - must become proficient with online catalog.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

LI-TJ1



  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual French Customer Service Representative to join our team at Randstad.As a Bilingual French Customer Service Representative, you will be responsible for providing excellent customer service to clients while communicating in both English and French. This is a contract full-time position working for a well-known retail corporation in...


  • Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual French Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual French Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via phone and email.Responsibilities:Respond...


  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual Customer Service Representative to join our team at Randstad. If you have experience in telephone customer service and are passionate about working for a company with a worldwide presence, this could be the perfect opportunity for you.This company has been a leader in the field of vision and optics for over 75 years, with a...


  • Mississauga, Canada Belimo Americas Full time

    Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business. JOB SUMMARY The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our...


  • Mississauga, Ontario, Canada Medline Full time

    Job Title: Bilingual Customer Service Representative About the Role: We are seeking a highly skilled and bilingual customer service representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in both English and French. Key Responsibilities: Engage with customers through various...


  • Mississauga, Canada Robert Half Full time

    We are seeking a Bilingual French Customer Service Representative to join our team in Mississauga, Ontario, Canada. This role is within the Security Industry and provides an opportunity for short term contract employment. As a Bilingual French Customer Service Representative, you will be responsible for handling both internal and external customer inquiries,...


  • Mississauga, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and experienced Bilingual Customer Service Representative to join our team at Randstad in Mississauga. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.About the RoleThis is a permanent opportunity...


  • Mississauga, Canada Latoplast Ltd Full time

    **Job description** We are seeking a Bilingual Customer Service Representative working out of our Head Office in Mississauga, Ontario. Happy customers means we have provided excellent customer service and it’s something we strive for at Forcefield Canada. As a valued member of our customer service team, you will deliver this type of excellent service and...


  • Mississauga, Canada Randstad Canada Full time

    Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the role for YOU!Randstad is looking for a Bilingual French Customer Service Representative to work for a well-known retail corporation in the...


  • Mississauga, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. This is a 6-month contract opportunity with the potential for permanent placement, offering a flexible remote work environment and a chance to make a real impact in a growing organization.Key ResponsibilitiesEnter...


  • Mississauga, Ontario, Canada John Brooks Company Full time $55,000 - $65,000

    About the Role:We are seeking a seasoned Bilingual Customer Service Representative to join our team at John Brooks Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in both English and Spanish.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Mississauga, Ontario, Canada Randstad Canada Full time

    Job SummaryRandstad Canada is seeking a highly motivated and customer-focused individual to fill the role of Bilingual Customer Service Representative. This is a 6-month contract opportunity with the potential for permanent placement, offering a flexible remote work environment and a chance to make a real impact in a growing organization.Key...


  • Mississauga, Canada Lawson Products Full time

    We’re looking for an English and French speaking Customer Service Representative to provide specialized customer service and administrative support to Lawson Products’ sales representative and customers. Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall...


  • Mississauga, Ontario, Canada Smith+Nephew Full time

    Customer Service Representative OpportunityAt Smith+Nephew, we're committed to delivering exceptional customer service and support. As a Bilingual Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide bilingual customer service and sales support to internal and...


  • Mississauga, Canada Saint Gobain Full time

    **The Role** CertainTeed Canada, has an exciting career opportunity for a Bilingual Customer Service Representative(CSR). This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment. The bilingual customer service representative (CSR) is...


  • Mississauga, Ontario, Canada Smith+Nephew Full time

    Customer Service Excellence at Smith+NephewAt Smith+Nephew, we strive for Life Unlimited. Our technology takes the limits off living, and we need a talented individual to provide exceptional bilingual customer service and sales support.To succeed in this role, you will:Handle customer requests for orders, returns, disputes, and general inquiries with...


  • Mississauga, Canada Remitbee Inc Full time

    **About Remitbee** Remitbee is online money transfer and currency exchange platform. Customers can send money to over 90 countries from Canada using web and mobile devices. We are just at the beginning of our growth and have ambitious plans to bring our service to all the countries on Earth. **About the role**: At Remitbee, we value customer care and...


  • Mississauga, Canada ESAB Welding & Cutting GmbH Full time

    Job Description: Reporting to Customer Service Manager in our Mississauga Canada office, the Bilingual Customer Service Representative is responsible for responding to customer inquiries and resolve customer concerns with mínimal supervision. This position will require strong communication and problem-solving skills in French and English, with the ability...


  • Mississauga, Ontario, Canada ProTemps ProTegé Full time

    Job Summary:Pro Temps / Pro Tegé is seeking a skilled Bilingual Customer Healthcare Representative to join our team. As a key member of our Customer Care Team, you will be responsible for handling inbound calls and emails, responding to customer inquiries, and resolving requests related to pricing and product availability.Responsibilities:- Handle customer...


  • Mississauga, Ontario, Canada accobrands Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team in Mississauga, Ontario. The ideal candidate will be passionate about delivering exceptional customer service and committed to our mission of putting the customer first.The Customer Service Representative will support a diverse range of customers, from small...