Customer Service Representative

1 month ago

Mississauga, Canada Saint Gobain Full time

**WHY DO WE NEED YOU?**
CertainTeed is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

CertainTeed Canada, has an exciting career opportunity for a Customer Service Representative - BILINGUAL (CSR). This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.

**IS THIS JOB FOR YOU?**
The customer service representative - BILINGUAL (CSR) is responsible for managing the order to cash process. Receiving and placing the order to fulfillment and invoicing. The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full. CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.

Main responsabilities
- Process customer orders within SLA requirements based on business unit. Advise customers of any changes made to their orders and/or shipping requirements.
- Address pricing issues and ensure appropriate departments are aware of any order related issues.
- Provide pre and post-sales support; provide knowledgeable answers to questions about products and availability; efficiently and effectively answer order status questions
- Resolve customer complaints on product and service issues by: determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved
- Collaborate with other departments (sales, planning, logistics, pricing and manufacturing plant team members) and utilize systems and processes to enhance the Customer experience.
- Resolve customer issues at the time of original order entry with the appropriate personnel. Elevate to CS Management if required.

**Requirements**:

- College or University degree
- 2-3 years of experience in Customer Service/ call center environment
- 2-3 years of experience in the manufacturing/building material industry is an asset
- Excellent written and verbal communication skills - BILINGUAL in English and French is required for this role
- Customer and team focused attitude to help deliver on customer needs and overall team goals
- High Attention to Detail. Good track record in Accuracy Performance
- Demonstrated strong team player multi-tasking and organization - Continuous improvement mindset
- Knowledge of SAP, Salesforce,

**A LITTLE MORE ABOUT US**
What we offer
- Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture.
- Work Hours: 37.5 hours per week
- Hybrid work model from Mississauga Office and Home Office
- Equipment supplied for Home Office set up
- Volunteer Day off: Give back to the community - each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.

**Legal Statement**
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Reference: CAN01140

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