Senior Events Manager
3 months ago
Job Description
Job Number
Job Category Event Management
Location Delta Hotels Burnaby Conference Centre, Dominion Street, Burnaby, BC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
The salary range for this position is $67, to $84, annually.
Notification to Applicants: Delta Hotels Burnaby Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call -- or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Requirements:
Work Permit-
Event Planner
3 months ago
Burnaby, Canada Dannie Events Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Inspect and select sites - Co-ordinate media services - Co-ordinate set-ups, staging, seating, parking, communication systems and other details for special events - Confirm and co-ordinate speakers - Implement social programs, food and beverage,...
-
Burnaby, British Columbia, Canada Simon Fraser University Full timeAbout the RoleThe Senior Associate Director, Ceremonies and Events, is a key member of the Ceremonies and Events Office at Simon Fraser University. This role is responsible for developing, promoting, and managing high-profile events and ceremonies that enhance the university's brand and fundraising efforts.Key ResponsibilitiesConsult with senior...
-
Burnaby, British Columbia, Canada Simon Fraser University Full timeAbout the RoleThe Senior Associate Director, Ceremonies and Events, is a key member of the Ceremonies and Events Office at Simon Fraser University. This role is responsible for developing, promoting, and managing high-profile events and ceremonies that enhance the university's brand and fundraising efforts.Key ResponsibilitiesConsult with senior...
-
Senior Associate Director of Ceremonies and Events
23 hours ago
Burnaby, British Columbia, Canada Simon Fraser University Full timeAbout the RoleThe Senior Associate Director, Ceremonies and Events, is a key member of the Ceremonies and Events Office at Simon Fraser University. This role is responsible for developing, promoting, and managing high-profile events and ceremonies that enhance the university's brand and fundraising efforts.Key ResponsibilitiesConsult with senior...
-
Burnaby, British Columbia, Canada Simon Fraser University Full timeAbout the RoleThe Senior Associate Director, Ceremonies and Events, is a key member of the Ceremonies and Events Office at Simon Fraser University. This role is responsible for developing, promoting, and managing high-profile events and ceremonies that enhance the university's brand and fundraising efforts, stewardship, and relations to advance the...
-
Event Manager
3 months ago
Burnaby, Canada Marriott International, Inc Full time**Job Number** 23145917 **Job Category** Event Management **Location** Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales, property...
-
Senior Event Coordinator
5 days ago
Burnaby, British Columbia, Canada EightSix Network Full timeJob SummaryWe are seeking a highly skilled and experienced Event Operations Manager to join our team at EightSix Network. As a key member of our events team, you will be responsible for coordinating and executing complex events, ensuring seamless execution and exceeding customer expectations.Key ResponsibilitiesCoordinate event logistics, including venue...
-
Senior Event Coordinator
3 days ago
Burnaby, British Columbia, Canada EightSix Network Full timeJob SummaryWe are seeking a highly skilled and experienced Event Operations Manager to join our team at EightSix Network. As a key member of our events team, you will be responsible for coordinating and executing complex events, ensuring seamless execution and exceeding customer expectations.Key ResponsibilitiesCoordinate event logistics, including venue...
-
Event Operations Manager
5 days ago
Burnaby, British Columbia, Canada EightSix Network Full timeJob SummaryWe are seeking a highly skilled and experienced Event Operations Manager to join our team at EightSix Network. As a key member of our events team, you will be responsible for coordinating and executing complex events, ensuring seamless execution and exceeding customer expectations.Key ResponsibilitiesCoordinate event logistics, including venue...
-
Event Operations Manager
3 days ago
Burnaby, British Columbia, Canada EightSix Network Full timeJob SummaryWe are seeking a highly skilled and experienced Event Operations Manager to join our team at EightSix Network. As a key member of our events team, you will be responsible for coordinating and executing complex events, ensuring seamless execution and exceeding customer expectations.Key ResponsibilitiesCoordinate event logistics, including venue...
-
Marketing Events Coordinator
3 weeks ago
Burnaby, British Columbia, Canada Brooks Sports Full timeSenior Marketing Specialist - Brooks SportsKey Responsibilities:Design, strategize, and implement consumer-oriented events, community runs, and promotional activities.Establish and nurture partnerships with running groups, fitness centers, and other collaborators.Oversee social media platforms to connect with Canadian runners and enhance brand...
-
Events and Executive Coordinator
6 days ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: Administrative and Professional Staff (APSA) Pay range: $59,836 to $71,351 annually SFU Department Descr: Faculty of Arts & Social Sciences - Office of the Dean Position Grade: 5 # of openings: 1 Biweekly Hours: 72 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable...
-
Event Operations Manager
3 months ago
Burnaby, Canada Marriott International, Inc Full time**Additional Information** Banquet Operations, Bonus Eligible **Job Number** 24014070 **Job Category** Event Management **Location** Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and...
-
Senior Financial Manager
3 days ago
Burnaby, British Columbia, Canada Briere Production Group Full timeAbout Briere Production GroupBriere Production Group is a leading provider of audio, lighting, and video services to the live events and supply chain sectors throughout North America.Job SummaryWe are seeking a highly experienced and skilled Senior Financial Manager to join our team. As a key member of our finance department, you will be responsible for...
-
Senior Financial Manager
3 days ago
Burnaby, British Columbia, Canada Briere Production Group Full timeAbout Briere Production GroupBriere Production Group is a leading provider of audio, lighting, and video services to the live events and supply chain sectors throughout North America.Job SummaryWe are seeking a highly experienced and skilled Senior Financial Manager to join our team. As a key member of our finance department, you will be responsible for...
-
Director of Catering Events
3 months ago
Burnaby, Canada Compass Group USA Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Events and Executive Coordinator
6 days ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$59,836 to $71,351 annually** - SFU Department Descr: **Faculty of Arts & Social Sciences - Office of the Dean** - Position Grade: **5** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** Simon Fraser University is a leading research university, advancing an...
-
Public Relations and Event Manager
3 weeks ago
Burnaby, British Columbia, Canada Prococious Technology Inc. Full timeJob OverviewWe are seeking a dedicated Event Marketing Specialist to join our team at Prococious Technology Inc.. This role is essential in creating and managing various events aimed at enhancing our public image and facilitating fundraising initiatives.Employment DetailsEmployment Duration: PermanentWorking Language: EnglishWork Hours: 40 hours per...
-
Event Management Marketing Expert
3 weeks ago
Burnaby, British Columbia, Canada Prococious Technology Inc. Full timeJoin Our Team at Prococious Technology Inc.We are seeking a dedicated Event Marketing Specialist to enhance our marketing and event management initiatives. This is a permanent full-time position that offers a dynamic work environment.Position OverviewEducation Requirement: Bachelor's degreeExperience Level: 3-5 years in relevant fieldsLanguage of Work:...
-
Events Coordinator
3 months ago
Burnaby, Canada ConeTec Full time**SCOPE OF POSITION** Reporting to the Marketing Manager, the Events Coordinator is a key player in our team, managing various internal and external events from start to finish. This includes planning, coming up with creative ideas and solutions, and enabling the smooth execution of conferences, client dinners, seminars, internal training, team-building...
