Virtual Desktop IT Support Specialist

2 weeks ago


Toronto, Canada GTT, LLC Full time
Job Title: Virtual Desktop IT Support Specialist
Location: Toronto, ON
Duration: 6 months Contract (Potential extension and conversion)
Work Type: Hybrid, (Onsite 2 days/week)
Pay Range: C$25 - C$30 /Hr
Job Description:Are you a tech-savvy IT support professional with a passion for virtual desktops? We're seeking a talented Virtual Desktop IT Support Specialist to join our dynamic team in Toronto.
Key Responsibilities:
  • Onboarding and Offboarding: Seamlessly onboard and offboard users to our Virtual Desktop Interface (VDI) platform.
  • Performance Optimization: Monitor and optimize VDI performance, identifying and resolving issues using advanced tools and techniques.
  • User Support: Provide first-level support and consultation to users, addressing their VDI-related inquiries.
  • Collaboration: Work closely with internal teams and external vendors to improve VDI infrastructure and user experience.
  • Process Improvement: Contribute to ongoing process improvement initiatives to enhance efficiency and effectiveness.

Required Skills and Experience:
  • Proven IT support experience
  • In-depth knowledge of Microsoft Windows 10/11
  • Hands-on experience with Citrix and virtual desktop technologies
  • Proficiency in Microsoft Excel and MS Office Suite
  • Strong analytical, problem-solving, and documentation skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Preferred Qualifications:
  • Knowledge of Active Directory, ADFS, and Azure AD
  • Experience with Microsoft System Center Configuration Manager (SCCM)
  • Familiarity with ServiceNow and NextThink

About The Company:
  • Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
Keywords: Virtual desktop, VDI, IT support, Windows 10, Windows 11, Citrix, Microsoft, Azure, Active Directory, SCCM, ServiceNow, NextThink, Toronto, Ontario
24-14509 #gttca #gttjobs #LI-GTT #LI-Hybrid

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