Application Support Analyst

6 months ago


Toronto, Canada Fidelity Investments Full time

Description

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

Reporting to the CRM Support Team Manager, the Application Support Analyst is responsible for managing and maintaining the Salesforce platform within our organization. You will collaborate with various departments to understand their needs and configure Salesforce to support business processes, workflows, and data management. Your role will involve user support, system customization, data analysis, and ensuring the platform's overall effectiveness in meeting business objectives.

Key Accountabilities

Key Accountabilities

Customize Salesforce to meet the organization's requirements by configuring objects, fields, page layouts, workflows, process builder, and validation rules

Manage user roles, profiles, permissions, and security settings. Provide support to users to ensure effective utilization of Salesforce features and functionalities

Oversee data quality and integrity within Salesforce by defining data governance policies, conducting data cleansing activities, and implementing data validation rules. Perform data imports, exports, and data migration as needed

Design and implement automation processes using workflows, process builder, flows, and other automation tools to streamline business processes and improve operational efficiency

Manage integrations between Salesforce and other systems or applications. Evaluate, install, and configure third-party applications from the Salesforce AppExchange to extend platform capabilities

Create and maintain reports, dashboards, and analytics to provide insights into key performance metrics, trends, and areas for improvement

Monitor system performance, troubleshoot issues, and perform regular maintenance tasks such as database refreshes and platform upgrades. Stay informed about Salesforce updates, new features, and best practices

·Maintain comprehensive documentation of system configurations, processes, and workflows

Develop and update training materials, user guides, and knowledge base articles

Skills, Knowledge, and Experience

Learner mindset

Detail oriented, with strong analytical skills

Customer service oriented

Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users

Problem solving

Strong teamwork culture

General understanding of the financial services sector and mutual fund industry

Experience with Salesforce and technical aptitude (for internal applicants)

Salesforce Admin Certification (for external applicants)

Business Analysis experience

Education

College or University post-secondary education or equivalent working experience

Nice to Have:

Experience with Events Management systems, preferably Marketo

Salesforce Admin Certification (for internal applicants)



  • Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...


  • Toronto, Canada Procom Full time

    **Welcome to GorillaWorks: Innovating Recruitment, Redefining Careers** GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team! **Key Responsibilities**: - Conduct thorough investigations to replicate problems and identify root causes. - Collaborate with the support team to develop and implement robust solutions. - Provide...


  • Toronto, Canada InfoTek Consulting Full time

    **Application Support Analyst - JOB-27327** Prospective Start Date: 26 Aug 2024 Prospective End Date: 22 Feb 2025 Location: Toronto, ON,, Physical Presence: Hybrid - 1 day per week in office **Key Responsibilities**: - Provide expertise in fraud and loss case management within a regulatory compliance framework. - Work collaboratively with cross-functional...


  • Toronto, Canada INX Software Full time

    Join a global leader in proving cloud based solutions for our 240 clients - Use your skills to join a team that focuses on driving client satisfaction - Enjoy a range of perks including flexible working, and corporate discounts **About us** INX Software is a leading provider of software designed to meet the risk, compliance, workforce management, training...


  • Toronto, Canada Dream Payments Corp Full time

    **About Dream Payments**: Dream Payments is a venture funded, FinTech company offering cloud payments solutions to financial institutions and insurance companies, enabling them to provide frictionless digital and mobile payment services to their end customers. Our mission is to simplify the world of payments for our clients and their end customers, and we...


  • Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...


  • Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._ _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...


  • Toronto, Canada CAAT Pension Plan Full time

    **Application Support Analyst** **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** Are you looking for an energetic, high-performance culture that’s truly one of a kind? How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team that...


  • Toronto, Canada University Health Network Full time

    Company Description Transforming lives and communities through excellence in care, discovery and learning. The University Health Network, where “above all else the needs of patients come first”, encompasses  Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener...


  • Toronto, Canada MCAN Mortgage Corporation Full time

    **Who we are**: At MCAN, we are proud of the team we have built and the development opportunities we provide to our team members. Our people are our most important assets in helping Canadians achieve the dream of homeownership. We are a home for talented professionals looking to grow their careers and passionate about continuous learning and development. We...


  • Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...


  • Toronto, Canada CB Canada Full time

    Business Systems Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity...


  • Toronto, Canada CIRO OCRI Full time

    **Position Title: IT Application Support Analyst** **Department: Information Technology** **Location: Toronto** **Status: Fixed-term, full-time 12 months (Hybrid)** **Key Responsibilities**: - Review and resolve support incidents referred to the Business Systems Development team by CIRO’s support desk. - Provide IT services to internal and external...


  • Toronto, Canada Techy Logs Software Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...


  • Toronto, Canada Techy Logs Software Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...


  • Toronto, Canada Fidelity Investments Full time

    Description About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...


  • Toronto, Canada GenieAll Full time

    Work Term: PermanentWork Language: EnglishHours: 30 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an assetWork settingConsulting firmTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents...


  • Toronto, Canada GenieAll Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingConsulting firmTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and...


  • Toronto, Canada Pala Interactive Full time

    Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment. The Technical Application Support...


  • Toronto, Canada iA Groupe financier iA Financial Group Full time

    **Application Support Analyst** **Description of Responsibilities**: - Provides the Tier 2 Help/Service Desk support, as well as coordinates and facilitates Incident Management, works with IT to deploy changes to the production environment, and engages 3rd party providers contracted to iA during an incident. - Provides initial triage, investigation and...